Your Macquarie ID and password

Your Macquarie ID is your unique eight-digit user ID for accessing Macquarie Online Banking and the Macquarie Mobile Banking app.

You'll need both your Macquarie ID (or username) and your password to access your accounts.

For details on how to manage your Macquarie ID, username and password, please see the relevant sections below.

Follow the steps below to retrieve your Macquarie ID on Macquarie Online Banking or Macquarie Mobile Banking app:

1. On macquarie.com.au or Macquarie Mobile Banking app, select Log in
2. Select Macquarie Online
3. Select Forgot log in details?
4. Select Forgotten your Macquarie ID
5. Enter your last name, date of birth and registered email address. Select Submit
6. If the details provided match our records, you’ll receive an email with the details of your Macquarie ID.

You can log in straight away with your retrieved Macquarie ID.

We may not be able to retrieve your Macquarie ID if you have multiple profiles. If you’re still unable to proceed, call us on 02 8550 5666 (+61 2 8550 5666), 24/7.

We recommend you change your password from time to time as good practice to help keep your accounts safe.

To change your password in Macquarie Online Banking:

1. Log in to Macquarie Online
2. On the left-hand side menu, click on the Settings icon (cog wheel)
3. On the Security settings page, scroll down to Update password.
4. Follow the instructions to enter a new password
5. Enter your new password and select Update
6. If you have the Macquarie Authenticator app set up, you'll receive a push notification to directly approve the request to update your password. Alternatively, you can navigate to your Authenticator app to approve the update.
7. If you haven't set up Macquarie Authenticator, a secure code will be sent to your registered mobile number via SMS. Enter the code to continue.
8. Your password update is complete.

To change your password in the Macquarie Mobile Banking app:

1. Open the Macquarie Mobile Banking app
2. Select Menu
3. Select Security
4. Select Update Password
5. Enter the new password and select Update
6. If you have the Macquarie Authenticator app set up, you'll receive a push notification to directly approve the request to update your password. Alternatively, you can navigate to your Authenticator app to approve the update.
7. If you haven't set up Macquarie Authenticator, a secure code will be sent to your registered mobile number via SMS. Enter the code to continue.
8. Your password update is complete.

To reset your password in Macquarie Online Banking:

1. On the login screen, select Forgot log in details
2. Select Forgotten your password
3. Enter your Macquarie ID and your mobile number. Select Submit
4. If you have the Macquarie Authenticator app set up, you'll receive a push notification to directly approve the request to reset your password. Alternatively, you can navigate to your Authenticator app to approve the update.
5. If you haven't set up Macquarie Authenticator, a secure code will be sent to your registered mobile number via SMS. Enter the code to continue.
6. Create a new password. 

To reset password in the Macquarie Mobile Banking app:

1. Open the Macquarie Mobile Banking app
2. Select Forgot log in details
3. Select Forgotten your password
4. Enter your Macquarie ID and tap Next
5. Enter your mobile number and tap Next
6. If you have the Macquarie Authenticator app set up, you'll receive a push notification to approve the request to reset your password. Alternatively, you can navigate to your Authenticator app to approve the update.
7. If you haven't set up Macquarie Authenticator, a secure code will be sent to your registered mobile number via SMS. Enter the code to continue.
8. Update your password and tap Save.

Your Macquarie ID will be locked if the wrong password has been attempted too many times or if we've identified suspicious activity on your account. 

To unlock from incorrect login detail combinations:

1. On macquarie.com.au select Log in
2. Select Macquarie Online
3. Attempt to log in with your locked credentials
4. Select Unlock your Macquarie ID to begin the unlock process
5. Enter your mobile number associated to the Macquarie ID you have been locked out from
6. A secure code will be sent to your registered mobile number via SMS. Enter the code to continue.
7. You’ll receive a confirmation that your account is now unlocked.
8. Proceed to log in again. 

If your account has been locked because we identified suspicious activity on your account, call us on 02 8550 5666 (+61 2 8550 5666), 24/7.

You can log into Macquarie Online Banking and the Macquarie Mobile Banking app with a username, instead of using your Macquarie ID. For security purposes, you should choose a username that’s hard to guess.

We recommend you avoid using personal details for your username, such as your own name. The unique username must be more than 6 characters in length, and must include at least one letter.

To set a username in Macquarie Online Banking:

1. Select the profile icon in the top banner
2. Select My profile
3. Click on the edit pencil icon next to your Macquarie ID
4. Enter a unique username
5. Select Update Macquarie ID. 

If you have any questions, you can call us on 02 8550 5666 (+61 2 8550 5666), 24/7.