Who can I speak to about family and domestic violence support?

  • If someone is in immediate danger, please call the police on 000 
  • To access 24/7 counselling and support call 1800RESPECT on 1800 737 732 or visit 1800RESPECT

Family and domestic violence is never acceptable. It can happen to anyone, no matter their age, gender, sexual orientation, geographic location, cultural or religious beliefs, or economic status.

If you are or know someone who is experiencing violence, help and support is available.

What’s family and domestic violence?

Family and domestic violence occurs when someone tries to hurt, intimidate, control, or threaten another person in a personal relationship, including family members, partners or carers. It can include a range of behaviours, such as physical, verbal, sexual, emotional, or spiritual abuse. It can also include financial abuse, technological abuse, or stalking.

What’s financial abuse in a family and domestic violence situation?

Financial abuse is a form of family and domestic violence that occurs when an abuser uses money to gain power and control over their partner or family member. It occurs in many different forms, can affect anyone, and can continue even after a relationship ends.

Financial abuse is one of the most powerful ways an abuser can keep their partner or family member trapped in an abusive relationship. It may even impact that person’s ability to stay safe once they leave the relationship.

How we can help

We understand life can sometimes take unexpected turns. If you’re unable to meet your repayments due to a change of circumstance, we may be able to help. Get in touch with us on the details below so we can chat with you about how we can assist you.

Financial assistance will be assessed on your individual needs and could include flexible payment arrangements, variations or we may allow you to reduce or defer your repayments in the short term. For more information see Financial assistance.

Home Loans

We’re available 9am to 5pm (Sydney time), Monday to Friday.
Phone: 1300 363 330 (+61 2 8550 5644 from overseas)
Email: financialassistance@macquarie.com

Please note you won’t be able to access redraw functionality while you’re receiving financial assistance for your home loan account.

Credit Cards

We’re available 8.30am to 5pm (Sydney time), Monday to Friday.

Phone: 1800 674 922

Email: financialassistance@macquarie.com

Car Loans

We’re available 9am to 5pm (Sydney time), Monday to Friday.

Phone:  1300 364 050

Email: financialassistance@macquarie.com

Business Banking

Please contact your Relationship Manager or call 1800 620 673 (or +61 2 8550 5603 if calling from overseas).

External support organisations

There are free services available if you or someone you know are experiencing violence:

  • Call 1800RESPECT on 1800 737 732 for a free and confidential service. If you need an interpreter or translator, you can ask for one and the counsellor will make the arrangements 
  • Relationships Australia has created a Safe From Violence guide for women leaving a relationship or separating
  • QLife provides free telephone and web-based counselling, referrals and support groups for LGBTIQ people and their families. You can call them on 1800 184 527 
  • The Aboriginal Family Domestic Violence Hotline is a dedicated contact line for Aboriginal victims of crime who would like information on victims’ rights and how to access counselling and financial assistance. You can call them on 1800 019 123
  • The National Debt Helpline offers free, confidential financial counselling for those experiencing financial difficulty. You can call them on 1800 007 007
  • ASIC MoneySmart provides guidance on protecting yourself from financial abuse
  • MensLine provides online and over the phone counselling services to men with emotional health and relationship concerns. You can call them on 1300 789 928
  • Men’s Referral Service provides counselling, information and referrals for men impacted by family violence. It’s also a central point of contact for men who need help to change their behaviour. You can call them on 1300 766 491.

For more information, please visit our page on financial assistance.

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