Understanding financial hardship

If you are struggling to meet your regular repayments due to unexpected circumstances, you may be require financial assistance. There are many situations that might lead you to seek financial assistance for example:

• unemployment or reduced income
• health related issues or illness
• relationship breakdown
• family and domestic violence
• financial abuse
• loss of family member
• rising cost of living or being overcommitted
• natural disaster
• help with your repayment while you sell your property
• business downturn

Please note that non-essential spending, or foreseeable expenses such as routine home repairs and maintenance, may not constitute financial hardship.

It's important to know that you’re not alone if you are experiencing financial difficulty and there are ways to get help. Please get in touch with us as soon as possible so we can work together to find the right solution for you.

We understand everyone’s situation is unique. That’s why we offer a range of financial assistance support options that can be tailored to meet your needs. This may include:

• deferring or reducing your repayments for an agreed period, or
• assistance with missed repayments.

If you have a home loan and want to explore ways to pay less interest, including a review of your variable interest rate, please see our guide on Reducing your home loan interest.

For how to apply for financial assistance and what information you'll need to provide, please see our section on Applying for financial assistance. If you’re a business banking customer, please contact your relationship manager who will work with you to find a tailored solution.