Input search
Search service error
Hi, I’m Q.
Your AI agent, here to answer your money questions.
Banking, reimagined around you.
Designed with you in mind, Q is here to make managing your money easier and more intuitive than ever. Whether it’s answering a quick question or support with a more detailed financial task, Q is ready to help you, 24/7.
Insights made personal.
Your financial journey is as unique as you are, and Q understands that. Built to learn and adapt, Q delivers fast, accurate, and personalised insights that fit your needs. From answering your everyday banking questions and managing your accounts, to understanding your spending habits, Q is your dedicated agent.
Experience the future of banking, now.
Q represents our latest innovation and next step in how we support you. A sophisticated AI agent, Q is built with advanced technology to deliver smarter, more personalised banking. Q is constantly learning and evolving to understand your needs and provide a seamless banking experience.
And this is only the beginning…
We’re continually enhancing Q’s capabilities, which will be automatically available through future software updates, so you’ll always have access to the very best in digital banking. With exciting new features and innovations on the horizon, there’s so much more to look forward to with Q by your side.
Powered by Macquarie Intelligence.
Ready to get started with Q?
Existing Macquarie customer?
If you’re an existing Macquarie everyday banking customer, there’s nothing you need to do – Q will be available to help you in your Macquarie Mobile Banking app or Macquarie Online Banking over the coming weeks.
New to Macquarie?
Q is available exclusively to Macquarie Bank customers. Discover our award-winning accounts to get started. Q can help with tasks like activating your new card or setting up Macquarie Authenticator, making your move to banking with Macquarie a seamless experience.
Get your conversation started.
Curious what you can ask Q? Try these:
"Show me my spending on groceries over the last six months."
"How do I open a savings account?"
"What's my daily payment limit?"
"Can you help me set up PayID?"
Frequently asked questions
At Macquarie, we're all about providing you with a leading digital banking experience. That's why we've introduced Q, our AI agent, designed to provide fast and personalised support any time you need it. Q can help you with everyday banking tasks, resolve issues, or connect you with a member of our team. Learn more about our approach to AI.
You can chat with Q directly in the Macquarie Mobile Banking app and Macquarie Online Banking. You’ll need to be logged in before you can start a chat with Q.
Yes, you can chat with Q at a time that suits you, 24/7.
Absolutely. Q is designed to enhance your experience and complement our human support teams. If Q can't assist directly, you can seamlessly connect with a member of our team and they’ll respond during business hours.
Your privacy is our priority. Your chat with Q or a member of our team is encrypted to ensure your personal information stays protected at all times. During the chat, we may ask you for a few details to confirm it’s you. We’ll never ask you for sensitive information like your password or card PINs. It’s always best to keep those private and never share them with anyone, including us.
Macquarie Intelligence combines the knowledge and expertise of our people with advanced technology and AI - ensuring your experiences with us are beautiful, intelligent and secure.
Additional information
This information is provided by Macquarie Bank Limited ABN 46 008 583 542 AFSL and Australian Credit Licence 237502 and doesn't take into account your objectives, financial situation or needs – consider if right for you. Tasks are illustrative and may include features still in development. Q's responses can include AI-generated summaries from Macquarie knowledge and databases, including transaction searches and summaries. You should always check your official statements before making product or other financial decisions.
Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Pay, Google Chrome and the Google Logo are trademarks of Google LLC.