Support is available

  • If someone is in immediate danger, please call the police on 000
  • To access 24/7 counselling and support call 1800RESPECT on 1800 737 732 or visit 1800RESPECT
  • To access free confidential information and support call the National Elder Abuse phone line 1800ELDERHelp (1800 353 374).

What’s financial abuse?

Financial abuse is the illegal or improper use of a person’s money or property. This may include when someone:

  • takes control of a person’s finances without their knowledge or permission
  • takes control of a person’s finances through coercion
  • limits a person’s access to funds
  • applies pressure around a person’s financial decisions
  • spends another person’s money without consent.

Financial abuse can impact anyone, but often targets and is more devastating for people who are more vulnerable because of their circumstances, e.g. people with cognitive impairment or a physical disability and people who live alone or are financially dependent on someone else.

The abuser is often someone trusted by the person that is being taken advantage of (e.g. family member such as a partner, child or grandchild or a care provider). Where the abuser is a partner or family member, this is a form of family and domestic violence. If you or someone you know is experiencing family and domestic violence, please refer to the Macquarie Help Centre article Family and domestic violence support.

What’s elder abuse?

Elder abuse is an intentional act that causes harm or distress to an older person. This can be a single or repeated act, or lack of appropriate action, that occurs within any relationship where there is an expectation of trust.

Elder abuse includes many forms of abuse including:

  • financial abuse
  • psychological abuse
  • physical abuse
  • social abuse
  • neglect (e.g. physical, emotional or medical needs not met)
  • sexual abuse.

How we can help

We understand life can sometimes take unexpected turns. If you’re unable to meet your repayments due to a change of circumstance, we may be able to help. Get in touch with us on the details below so we can chat with you about how we can assist you.

Financial assistance will be assessed on your individual needs and could include flexible payment arrangements, variations or we may allow you to reduce or defer your repayments in the short term. For more information see Financial assistance.

Home loans

We’re available 8:45am to 5:15pm (Sydney time), Monday to Friday. 

Phone: 1300 363 330 (+61 2 8550 5644 from overseas) 

Please be aware that you won’t be able to access the redraw functionality while you’re receiving financial assistance for your home loan account.

Credit cards

We’re available 8.30am to 5pm (Sydney time), Monday to Friday.

Phone: 1800 674 922

Car loans

We’re available 9am to 5pm (Sydney time), Monday to Friday.

Phone:  1300 364 050

Business Banking

Please contact your Relationship Manager or 1800 620 673  (+61 2 8550 5603 if calling from overseas).

External support organisations

There are free services available if you or someone you know are experiencing violence:

  • Call 1800RESPECT on 1800 737 732 for a free and confidential service. If you need an interpreter or translator, you can ask for one and the counsellor will make the arrangements 
  • Relationships Australia has created a Safe From Violence guide for women leaving a relationship or separating
  • QLife provides free telephone and web-based counselling, referrals and support groups for LGBTIQ people and their families. You can call them on 1800 184 527 
  • The Aboriginal Family Domestic Violence Hotline is a dedicated contact line for Aboriginal victims of crime who would like information on victims’ rights and how to access counselling and financial assistance. You can call them on 1800 019 123
  • The National Debt Helpline offers free, confidential financial counselling for those experiencing financial difficulty. You can call them on 1800 007 007 
  • ASIC MoneySmart provides guidance on protecting yourself from financial abuse
  • MensLine provides online and over the phone counselling services to men with emotional health and relationship concerns. You can call them on 1300 789 928
  • Men’s Referral Service provides counselling, information and referrals for men impacted by family violence. It’s also a central point of contact for men who need help to change their behaviour. You can call them on 1300 766 491.

For more information, please visit our page on financial assistance.

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