Identification

Before we can offer you our banking services, it’s a regulatory requirement to verify your identity and, in some cases, your financial information. We electronically validate your identity in real-time with external sources, using the personal details that you supply in your application. In some cases we’ll need to ask you for more information.

If the electronic verification failed, you may continue your application by providing certified identification documents. Here’s a list of documents we accept. Documents must have been certified within the last 12 months, at the time of acceptance by us.
 

Driver licence

If you’re using your driver licence as ID, we’ll ask for your licence card number and your driver licence number to support electronic verification checks completed during our application process.  Your licence number helps us identify who you are and the card number verifies that it is the most up to date card.

You can provide another form of ID documentation such as a passport number if you don’t have a licence or you’re unable to locate the licence number.
 

Finding your licence number and card number

You can find your licence number and card number by using the below images, these images are indicators of where the license number and card numbers may be. 
 

New South Wales, Queensland and Victoria Driver's Licence
 


To find the driver licence and card number for South Australia, Western Australia, Northern Territory, Tasmania and Australian Capital Terrority, please refer to the Licence Information sheet.

Email address and mobile phone number

You need your current email address and an Australian mobile phone number to open and operate an account with us. These details are required to transact online, to keep your account safe and to help you stay informed.

The Macquarie Transaction and Savings Accounts have been designed as digital products for clients to self-serve online. We will also communicate with you and provide statements through Macquarie Online and/or via email upon request.

Aboriginal or Torres Strait Islander identification

If you identify as Aboriginal or Torres Strait Islander and you’re unable to confirm your identity through our standard identification procedures, then you can also provide a statement from a referee as an alternative.

The statement by a referee must contain:

  • The referee’s knowledge of your full name(s)
  • The referee’s knowledge of your birth date 
  • The referee’s knowledge of your residential address
  • The capacity of the referee's relationship to you and/or how long they've known you (must be greater than two years)
  • Office stamp/certification type stamp identifying the referee’s name, capacity in which to sign and date of certification.

Persons who may qualify as a referee include:

  • A chairperson, secretary or chief executive officer of an Aboriginal/Torres Strait Islander organisation, or a board
  • A school principal or school counsellor 
  • A minister of religion
  • A health professional or manager in Aboriginal/Torres Strait Island medical services
  • A police officer
  • A community leader or recognised Elder (who is not a parent, sibling or child of the customer) 
  • Your current employer or manager.

Documents can  be emailed to transact@macquarie.com

Note: Documents must have been certified within the last 12 months, at the time of acceptance by all.

ID verification for Business Savings Accounts

If you’re opening a Business Savings Account, the ID verification process is slightly different depending on whether you have applied yourself or been invited to join an existing application:

  • If you have initiated the application for a Business Savings Account yourself, then you must pass electronic verification for the application to proceed
  • If you have been invited to join an application as an additional applicant and your electronic verification fails, you may continue your application by providing certified identification documents.

Here’s a list of documents we accept. Documents must have been certified within the last 12 months, at the time of acceptance by us. If you can’t obtain the required identity documents, please call us on 1800 620 673 (+61 2 8550 5603 if calling from overseas).

 

    Minors

    If you’re under the age of 18 and you’re unable to confirm your identity through our standard identification procedures, then you can also provide us with a notice from school principal in addition to a secondary document (Category A). 

    This letter must be less than 3 months old and must show your name, current residential address and period of time attended at the school. We’re unable to accept letters signed by other school representatives. 

    A detailed list of required documentation can be found by viewing What documents can we accept?

    Minors are unable to apply for all types of accounts. Check the account information for more details.

    Electronic signature

    If you’re asked to provide a signature, we can accept some forms that have been electronically signed by the following software programmes:

    • Adobe® Sign
    • Annature
    • DocuSign®
    • Conga®
    • FuseSign
    • Iress® Digital Signature
    • Nitro Sign®
    • OneSpan®
    • PleaseSign®
    • SigniFlow®

    Submission Requirements

    Please note that you need to provide the following when using one of the above programmes to electronically sign our forms and applications:

    • Electronically signed form
    • Certificate of Completion issued by the software provider. 

    Please note we require the electronically signed form and the Certificate of Completion to be submitted from either your or your adviser’s email address.

    ® Registered to Adobe
    ® Conga is a registered trademark of AppExtremes, LLC. ABN 64 159 755 629 registered in the U.S. and other countries
    ® Registered to DocuSign Inc ABN 27 308 800 598
    ® Registered to Iress Limited ABN 47 060 313 359
    ® Registered to Nitro Software, Inc. or its affiliates in the United States and/or other countries
    ® OneSpan™ is a registered trademark of OneSpan North America Inc. and its affiliates in the U.S. and other countries including Australia ABN 59 091 768 688.
    ® Registered to PleaseSign Pty Ltd ABN 98 608 744 814
    SigniFlow® is a registered trademark of SigniFlow (Pty) Ltd (2015/084900/07) and its affiliates, including SigniFlow Inc. United States and SigniFlow APAC (ABN77637884934).

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