Before we can offer you our banking services, it’s a regulatory requirement to verify your identity and, in some cases, your financial information. We electronically validate your identity in real-time with external sources, using the personal details that you supply in your application. In some cases we’ll need to ask you for more information.
If the electronic verification failed, you may continue your application by providing certified identification documents. Here’s a list of documents we accept. Documents must have been certified within the last 12 months, at the time of acceptance by us.
If you’re using your driver licence as ID, we’ll ask for your licence card number and your driver licence number to support electronic verification checks completed during our application process. Your licence number helps us identify who you are and the card number verifies that it is the most up to date card.
You can provide another form of ID documentation such as a passport number if you don’t have a licence or you’re unable to locate the licence number.
Finding your licence card number
For licences issued in NSW or ACT you will find the licence card number next to your licence photo. If your licence was issued in SA, TAS, WA, QLD, NT or VIC the licence card number can be found on the back of your driver’s licence.
If we can't verify your identity electronically, you'll be notified and can view alternative identification methods here.