What you need to open a savings or bank account

Before we can offer you our banking services, it’s a regulatory requirement to verify your identity and, in some cases, your financial information. We electronically validate your identity in real-time with external sources, using the personal details that you supply in your application. In some cases we’ll need to ask you for more information.

If the electronic verification failed, you may continue your application by providing certified identification documents. Here’s a list of documents we accept. Documents must have been certified within the last 12 months, at the time of acceptance by us.

Driver licence

If you’re using your driver licence as ID, we’ll ask for your licence card number and your driver licence number to support electronic verification checks completed during our application process.  Your licence number helps us identify who you are and the card number verifies that it is the most up to date card.

You can provide another form of ID documentation such as a passport number if you don’t have a licence or you’re unable to locate the licence number.

Finding your licence card number

For licences issued in NSW or ACT you will find the licence card number next to your licence photo. If your licence was issued in SA, TAS, WA, QLD, NT or VIC the licence card number can be found on the back of your driver’s licence. 

If we can't verify your identity electronically, you'll be notified and can view alternative identification methods here.

You need your current email address and an Australian mobile phone number to open and operate an account with us. These details are required to transact online, to keep your account safe and to help you stay informed.

The Macquarie Transaction and Savings Accounts have been designed as digital products for clients to self-serve online. We will also communicate with you and provide statements through Macquarie Online and/or via email upon request.

If you identify as Aboriginal or Torres Strait Islander and you’re unable to confirm your identity through our standard identification procedures, then you can also provide a statement from a referee as an alternative.

The statement by a referee must contain:

• The referee’s knowledge of your full name(s)
• The referee’s knowledge of your birth date 
• The referee’s knowledge of your residential address
• The capacity of the referee's relationship to you and/or how long they've known you (must be greater than two years)
• Office stamp/certification type stamp identifying the referee’s name, capacity in which to sign and date of certification.

Persons who may qualify as a referee include:

• A chairperson, secretary or chief executive officer of an Aboriginal/Torres Strait Islander organisation, or a board
• A school principal or school counsellor 
• A minister of religion
• A health professional or manager in Aboriginal/Torres Strait Island medical services
• A police officer
• A community leader or recognised Elder (who is not a parent, sibling or child of the customer) 
• Your current employer or manager.

Documents can  be emailed to transact@macquarie.com

Note: Documents must have been certified within the last 12 months, at the time of acceptance by all.

If you’re opening a Business Savings Account, the ID verification process is slightly different depending on whether you have applied yourself or been invited to join an existing application:

• If you have initiated the application for a Business Savings Account yourself, then you must pass electronic verification for the application to proceed
• If you have been invited to join an application as an additional applicant and your electronic verification fails, you may continue your application by providing certified identification documents.

Here’s a list of documents we accept. Documents must have been certified within the last 12 months, at the time of acceptance by us. If you can’t obtain the required identity documents, please call us on 1800 620 673 (+61 2 8245 4177), 8:30am to 7pm Monday to Friday (Sydney time).

If you’re under the age of 18 and you’re unable to confirm your identity through our standard identification procedures, then you can also provide us with a notice from school principal in addition to a secondary document (Category A). 

This letter must be less than 3 months old and must show your name, current residential address and period of time attended at the school. We’re unable to accept letters signed by other school representatives. 

A detailed list of required documentation can be found by viewing What documents can we accept?

Minors are unable to apply for all types of accounts. Check the account information for more details.

If you’re asked to provide a signature, we can accept some forms that have been electronically signed by the following software programmes:

• Adobe® Sign
• Annature
• Conga®
• DocuSign® 
• FuseSign
• Iress® Digital Signature
  
• OneSpan®