Using Macquarie Password Monitor

Macquarie Password Monitor is a security service that keeps an eye on your login credentials, like your Macquarie ID and passwords, from various internet sources.

If it detects that your credentials might have been compromised, we'll lock your access to Macquarie Online and Mobile Banking and notify you immediately so you can change your password or contact us for extra security measures.

This service adds an extra layer of protection by alerting you to potential threats to your login credentials.

Remember, it should be used alongside good security and anti-fraud practices. Learn more about protecting your accounts on our Security and Fraud page.

Please note that Macquarie Password Monitor is currently available only in Macquarie Online Banking and the Macquarie Mobile Banking app.

You can activate Macquarie Password Monitor anytime via Macquarie Online Banking or the Macquarie Mobile Banking app.

In Macquarie Online Banking:

Go to Security > Macquarie Password Monitor > Click on Activate Macquarie Password Monitor
 

In the Macquarie Mobile Banking app:

Go to Menu > Security > Other options > Macquarie Password Monitor > Click on Activate Macquarie Password Monitor
 

Once activated, you will see a status informing you that your service is “Active” from that day onwards.

After activation, you can view additional information under ‘Security settings’ in both Macquarie Online Banking and the Macquarie Mobile Banking app.

• You vs Community
• Your Macquarie login credentials

Your Insights page is a customisable dashboard with specific information about your Macquarie accounts. You can add the Macquarie Password Monitor tile to get a quick overview of your login credentials.

In Macquarie Online Banking: 
Click Security > Macquarie Password Monitor > kebab menu (three dots) > Add to Insights

In the Macquarie Mobile Banking app: 
Go to Menu > Security > Macquarie Password Monitor > kebab menu (three dots) > Add to Insights

If your login credentials are compromised, your access will be automatically locked. You may be able to unlock it yourself.

To unlock:

• Click the ‘Unlock your Macquarie ID’ link on the lock screen.
• Enter your registered mobile number and pass multi-factor authentication via Macquarie Authenticator or an SMS secure code.
• Update your password to regain access.

Alternatively, you can contact us 24/7 at 02 8550 5618 for assistance.