Change your contact details

In Macquarie Online Banking:

  • Select your Name in the top menu bar 
  • Select the pencil icon next to the contact detail you wish to update
  • Complete the two-factor authentication 
  • Enter your new details. Note: If you only want the changes applied to specific accounts be sure to toggle the radio button left to de-select any that you don’t want updated 
  • Click Confirm. A confirmation window will display 
  • Click Save to accept the changes.
  • Click Done to return to your profile. 

In the Macquarie Mobile Banking app:

  • Select the menu icon in the icon bar from the bottom right corner
  • Select View and Edit Profile
  • Select the personal and account details you’re updating
  • Enter your new details. If you only want the changes applied to specific accounts be sure to toggle the radio button left to de-select any that you don’t want updated
  • Click Done.

Extra steps may be required

If you need to update your mobile phone number or you're unable to update contact details online, please give us a call on the relevant number below.

  • Macquarie Transaction and Savings Account: 133 174 (+61 2 8245 4470), 24/7 
  • Macquarie Business Savings Account: 1800 620 673 (+61 2 8245 4177), 8:30am to 7pm (Sydney time) Monday to Friday
  • Macquarie Cash Management Account: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday 
  • Macquarie Term Deposit: 1300 739 980 (+61 7 3233 8109), 8am to 7pm (Sydney time) Monday to Friday 
  • Macquarie Credit Card: 1300 150 300 (+61 2 8232 1684), 24/7 
  • Macquarie Home Loan: 1800 007 722 (+61 2 8245 4383), 8am to 7pm (Sydney time) Monday to Friday 
  • Macquarie Car Loan: 1300 368 908 (+61 2 8245 6624), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Wrap: Contact your financial adviser or call 1800 025 063 (+61 2 8245 4250), 8am to 7pm (Sydney time) Monday to Friday 
  • Macquarie Vision: Contact your financial adviser or call 1800 510 562, 8am to 7pm (Sydney time) Monday to Friday 
  • Macquarie Online Trading: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday. 

To update your postal address for Macquarie Online Trading account, complete the Change of Registration Address form and return it to support@trading.macquarie.com

Change your personal name

To update your name (first name or surname) on your accounts, we’ll need:

1. A certified copy of one of the following documents:

  • Your decree nisi
  • Marriage certificate
  • Birth certificate
  • Change of name certificate

2. A letter signed by you with your old and new signature (or just your old signature if you aren't changing it). 
 
To update your name on your Home Loan accounts, instead of a letter we'll need:

  • A certified and witnessed copy of a statutory declaration. On this form you will need to state your name has changed and show both your new and old signatures. If you are changing your name but not your signature, please state that your signature will remain the same.

If you would also like us to update your name with the Land Titles Office, please let us know when providing these documents and we will arrange for a Home Loan Variations Consultant to contact you to discuss. Please note, fees apply for changes made with the Land Titles Office. 

3. If you'd like to be re-issued a card in your new name, a request sent to us in writing. Please include the request in the email with your certified documents e.g. “I would like to request a replacement for the card(s) ending in #1234 and #3342”.

Email the scanned documents to transact@macquarie.com and include:

  • your Macquarie ID (include all Macquarie IDs if you hold more than one)
  • at least one account number
  • a contact phone number, in case we need to contact you for more information
  • a request containing the last 4 digits of each card you would like reissued. 

For Business Savings Account, please email your scanned documents to digitalbusiness@macquarie.com

Change your business name

To update your business name on your accounts, we’ll need a few documents from you. These are listed below, depending on the type of change you’ve made.

In addition, if signatories/directors have changed, we’ll need:

  • For Business Savings Account; Individual/Sole Trader ID form
  • For all other accounts, Third Party Authority form with the new director/s' signatures and signing instructions and,
  • AML identification and supporting documentation.

Scan and email all documentation to the relevant email listed below including:

  • your Macquarie ID (include all Macquarie IDs if you hold more than one)
  • at least one account number
  • a contact phone number, in case we need to contact you for more information.
 Business Savings AccountAll Other Products
Email addressdigitalbusiness@macquarie.comtransact@macquarie.com
Postal address* Macquarie Bank Limited
GPO Box 4023
Sydney NSW 2001
Contact Number1800 620 673 (+61 2 8245 4177), 8:30am to 7pm Monday to Friday (Sydney time).1800 806 310

If your change of corporate entity name relates to your home loan account, call us on 1800 007 722 (+ 61 2 8245 4383 from overseas), 8am to 7pm (Sydney time), Monday to Friday.

Change business industry of activity

If you would like to update the industry or activity of your business account, please call us on 1800 620 673, 8:30am to 7pm Monday to Friday (Sydney time).

Change company name (ABN/ACN remaining the same)

To make this change we’ll need one of the following documents:

  • A copy of the change of name issued by the Australian Securities and Investments Commission (ASIC)
  • A copy of minutes of the directors’ meeting signed by at least two of the current signatories (or sole director) at which the company resolved to change the name.

Change from a private to a public company

To make this change we’ll need the following documents:

  • A copy of change of name form lodged with ASIC, being one of the following:
  • Form 205 - Notice of Resolution
  • Form 206 - Change of Type Application
  • A copy of the minutes of the directors’ meeting at which the company resolved to change the status of the company signed by at least two of the current signatories (or sole director).
  • ASIC extract confirming officers of the company.

Change name of trustee on trust account

To change the name of a trust account that is changing from individual to corporate trustees, we’ll need one of the following documents:

  • An amended trust deed showing the relationship between the trust and the new trustee
  • Anti-money laundering (AML) identification for the new corporate trustee
  • A Macquarie third party authority form for any new directors
  • AML identification for any new directors.

To change the name of a trust account that is changing from corporate to individual trustees, we’ll need one of the following documents: 

  • An amended trust deed showing the relationship between the trust and the new trustees
  • A Macquarie third party authority form for any new trustees
  • AML identification for any new trustees.

Provide a different mailing address

You can choose to provide different mailing addresses for one or more of your accounts, but you’ll need to provide us with a single home address to keep on file as your primary address. 
 
You can view and update your home and mailing addresses in Macquarie Online Banking and the Macquarie Mobile Banking app.

Add or remove a third party with authority

You can provide authority to access  your accounts to people in your life such as your partner, a family member or a financial intermediary like a financial adviser or an accountant. Different levels of third party account authorities are available, depending on the account you hold. They’re all outlined in the list below. 

It’s important to remember that third party authorities allow significant access to your account(s) that would normally be limited to you and/or other account holder(s) only. For your protection, you may need to make further enquiries to understand the scope and powers provided under third party authorities before allowing such access.

To set up third party authority for an account, download and complete the relevant form, then return it to us via the details shown on the form. In some situations, we need to identify the third party so extra documentation will be required from them; this is explained on each form too.

  • Macquarie Transaction and Savings Account:
  • Macquarie Business Savings Account
  • Macquarie Cash Management Account, Macquarie Wrap Cash Account, Macquarie Term Deposit:
    • Financial Services Professional or Company- Third Party Authority Form
    • Individuals - Third Party Authority Form
    • The level of authority you choose will depend on which third party type you appoint. These levels are: 
      • Individual
        • Authorised Signatory
        • Enquiry Authority
      • Financial Services Professionals
        • Enquiry Authority
        • Government / Tax Payment Authority (Macquarie CMA only)
        • Limited Funds Transfer Authority
        • Limited Third Party Authority (Macquarie CMA only)
      • Financial Services Company
        • General Withdrawal Authority (Macquarie CMA only)
        • Government / Tax Payment Authority (Macquarie CMA only)
        • Fee Authority (Macquarie CMA only)
        • Enquiry Authority
        • Limited Funds Transfer Authority
        • Limited Third Party Authority (Macquarie CMA only).
    • Identification form available here

Remove a third party from an account

If you need to remove a third party from your account, you can complete the relevant third party authority form. For urgent requests, including who has authority on your accounts, , you can give us a call on the relevant number below:

  • Macquarie Transaction and Savings Account: 133 174 (+61 2 8245 4470), 24/7
  • Macquarie Business Savings Account: 1800 620 673 (+61 2 8245 4177), 8:30am to 7pm (Sydney time) Monday to Friday
  • Macquarie Cash Management Account: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Term Deposit: 1300 739 980 (+61 7 3233 8109), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Credit Card: 1300 150 300 (+61 2 8232 1684), 24/7
  • Macquarie Home Loan: 1800 007 722 (+61 2 8245 4383), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Car Loan: 1300 368 908, 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Wrap: Contact your financial adviser or call 1800 025 063 (+61 2 8245 4250), 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Vision: Contact your financial adviser or call 1800 510 562, 8am to 7pm (Sydney time) Monday to Friday
  • Macquarie Online Trading: 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday.

Stop receiving survey requests

We want to continually improve our processes, products and people to make sure we’re meeting your needs. That’s why we may email you requesting feedback shortly after you’ve contacted Macquarie.  

If you received a survey but didn’t speak to us recently, please give us a call on 1800 806 310 (+61 7 3233 8111), 8am to 7pm (Sydney time) Monday to Friday. 

If you don’t want to receive requests for feedback, you can opt out at the bottom of the email invitation. 
 
Although you may have already opted out of receiving marketing communications from us, the survey is to provide feedback so it doesn’t classify as marketing material. If you don’t want to receive requests for feedback in the future, simply opt out at the bottom of the email invitation.

Experiencing financial difficulty?

Get financial assistance

Feedback and complaints

Find out more

Help and support

Contact us

Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

© Macquarie Group Limited