To become an adviser on a client’s existing CMA, you'll need to be granted permission from either the client, the previous adviser or previous dealer group.
How do I become an adviser on a client’s account?
Client signed requests
Clients can approve the change of a new adviser on their account by completing the relevant form below:
- Term Deposits, CMA, Accelerator – please complete the Financial Services Company or Professional Third Party Authority form
- Wrap Super, Pension, IDPS - please complete of the Change of Wrap Details form.
Please note, any registered support staff who have access to the adviser code applied to an account using these forms will also be extended the same online access and ability to be supplied information.
How do I transfer clients from one adviser to another within my dealer group?
To transfer accounts within the same licensee, submit a Change of Primary Adviser form available on Adviser Tools and submit the document with either a wet or electronic signature by uploading to Adviser Request Centre.
Note, only active accounts will be transferred.
How do I transfer all my clients to a new dealer group?
Before transferring all of your clients to your new dealer group (licensee), please note that your new dealer must be registered with us, and that secondary authorities won't be transferred across. If your dealer isn’t registered with us, see Registering your dealer group, adviser or support staff with Macquarie for more information.
To transfer accounts from one dealer to another, submit a Change of Primary Adviser form available on Adviser Tools along with:
- a Letter of Release from the previous dealer on their letterhead, signed by either a director, compliance or administration manager, stating that they authorise the transfer of all, or a specified list of, the adviser’s clients to the new dealer;
- AND the adviser to be registered with the new dealer. For more information, see Accessing or navigating in Adviser Online.
This can be uploaded to Adviser Request Centre.
What will and won’t transfer to a new dealer group?
For Wrap accounts, existing automated plans will be transferred across with each of the accounts. Please double check automatic features after transferring clients. If you’re using Model Portfolios, these won’t transfer across to the new dealer. Before sending off this request, please download the details of the required models and which accounts are linked to them so you can set them back up after the change has been processed.
Where cash accounts are transferred to a new dealer group, all access to the previous dealer groups will be revoked, including any direct debit and scheduled payments. Authorities from the previous dealer group will only be replicated onto the new dealer group if the letter of release or authorisation disclosure clearly sets out a client consenting to the transfer.
Related articles
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Becoming a servicing adviser and transferring clients -
Changing signatory on an account -
Understanding Power of Attorney
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