How to prepare your device

To set up the Macquarie Authenticator app on your device, all you need is a registered Australian mobile number, your Macquarie ID and password.

Follow the steps below to set up and verify Macquarie Authenticator on your device.

Step 1: Download the Macquarie Authenticator app

The Macquarie Authenticator app is free to download from your app store – just search for ‘Macquarie Authenticator’. Or you can use these links:



Step 3: Finalise set up

  1. Click Confirm on the 'Important Information' screen
  2. Click Next
  3. Enter the SMS safe code that has been sent to your mobile (If you already have registered Macquarie Authenticator on another device, you will be asked to verify from that device)


  1. If this is the first time installing Macquarie Authenticator you will be prompted to:
  • enable push notifications (tap on Allow). If you click ‘Don’t Allow’, you won’t be able to receive notifications from Macquarie Authenticator on your device.
  • review a training simulator. 


  1. Click Done

Once the setup process is complete, your device will automatically receive actionable push notifications when prompted to verify actions or account changes.

Install Macquarie Authenticator on multiple devices

You will need to add your Macquarie ID on each device and verify through other Macquarie Authenticator apps that you have already registered.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.