Log in with Macquarie ID

Every user of the Macquarie Broker Portal will receive a unique Macquarie ID when initially set up. Your Macquarie ID is a unique eight-digit number that, along with your password and verification via Macquarie Authenticator, enables you to log into the Macquarie Broker Portal. 

  • For brokers, you’ll receive your Macquarie ID in your welcome email when you’ve been accredited as a Macquarie broker.

    For support staff, once your broker(s) has added you as a support staff in broker portal, you’ll receive a welcome email with your Macquarie ID.

Note: If you hold any personal accounts with Macquarie, please note that your Macquarie ID for the Macquarie Broker Portal is different from the Macquarie ID that you use to log into your personal banking account(s). All Macquarie IDs you hold, can be linked  to your Macquarie Authenticator app to easily verify your activities online.

Macquarie Authenticator – multi-factor authentication

Macquarie Authenticator is our fast and secure multi-factor authorisation method. You’ll need to set up Macquarie Authenticator with your registered mobile device so you can receive either push notifications or codes to verify your details each time you log in.

Log in: First time with Macquarie Authenticator

On your first log in to Broker Portal, once you have input your credentials and selected log in, you’ll be prompted to: 

  • download Macquarie Authenticator by either:
    • scanning the QR code that will appear on the side panel of Broker Portal, or
    • downloading from the Apple App Store or Google Play
  • enter your Macquarie ID and password into Macquarie Authenticator
  • finalise the set up in Macquarie Authenticator:
    • click Confirm on the important information screen
    • click Next
    • enter the SMS safe code that has been sent to your registered mobile (or if you have another device registered, you’ll be asked to verify on that device)
    • enable push notifications when prompted
    • click Done.
  • once linked, select return to log in
  • return to Broker Portal, enter your Macquarie ID and password again and select log in
  • you’ll receive a push notification on your registered mobile device via Macquarie Authenticator
  • verify your log in on Macquarie Authenticator using your biometrics or 6-digit passcode
  • once verified, you’ll be logged into the Broker Portal on your browser

Didn’t receive the SMS code to set up Macquarie Authenticator? The SMS will be sent to the mobile number registered to the Macquarie ID you’ve used. 

  • If you are a broker’s support staff, check with your broker that you’ve been registered as a support staff with your own Macquarie ID and using your mobile number. If your mobile number needs to be updated, you’ll need your broker to remove your access and re-register you, and you’ll receive a new Macquarie ID with your updated mobile number.

 

Log in: Once device is linked

After you have linked your Macquarie ID on Macquarie Authenticator, for subsequent log ins the process is simple.

  1. Go to Broker Portal, enter your Macquarie ID and password, select log in.
  2. You’ll receive a push notification on your registered device.
  3. Authorise your log in via Macquarie Authenticator.
  4. Once verified, you’ll have access to Broker Portal.

Push Notifications

A push notification from Macquarie Authenticator is a small banner that will appear on your mobile device when you need to verify an activity in the Broker Portal.

It may appear when:

  • verifying a log in with your Macquarie ID
  • changing a security setting including updating your password, or
  • deregistering a device.

To receive a push notification on your mobile device, you’ll need to have notifications turned on for Macquarie Authenticator. You can find this in your mobile device settings.

See our help centre article notifications for Macquarie Authenticator for more information on how to approve and deny notifications and what to do if you’ve received a notification you don’t recognise.

Didn’t receive a push notification?

You may not be able to receive a push notification if your: 

  • access to the internet is down or have limited mobile reception 
  • push notifications on your device aren’t enabled
  • Macquarie Authenticator hasn’t been updated recently
  • Macquarie ID isn’t linked to Macquarie Authenticator, or
  • mobile number isn’t the registered number for your Macquarie ID.

If this happens, please check the following:

  • Check your Macquarie ID is registered to your mobile device. If you are a broker’s support staff, you may need to check that you’ve been set up as a registered support staff by your broker. 
  • Notifications are enabled for Macquarie Authenticator: check your device settings and then try again by clicking on Resend verification on Broker Portal.
  • Log into Macquarie Authenticator and check Tasks on the bottom of the screen to see if there are actions needing approval.
  • Update the Macquarie Authenticator app on your mobile device.

Link multiple Macquarie IDs to the same device

If you’ve already downloaded the Macquarie Authenticator app from your app store, you can link multiple Macquarie IDs to the same app.

  1. Log in to the Macquarie Authenticator app
  2. Select Menu
  3. Select Add new
  4. Add your new Macquarie ID and Password
  5. Enter the SMS code that’s sent to your registered device
  6. Click Done.

Reset your password

On the Broker Portal log in page select Forgot password or Macquarie ID? to reset your password with your Macquarie ID and mobile number.  
  
Reset password steps:  

  1. Select the Forgotten your Password button
  2. Enter your Macquarie ID and mobile number. Select Submit 
  3. Enter the SMS safe code that has been sent to your mobile. Select Submit 
  4. Create your new password. Select Submit. 

If you’re seeing the error message Sorry, your account has been locked please call our broker support team on 1800 174 945, Monday to Friday 9am to 5pm (Sydney time) excluding national and bank holidays.

Troubleshooting

  • You’ve previously been able to log into Broker Portal and now unable to receive the verification code to log in – you may not have been set up with your own Macquarie ID or your own mobile number. If you’re a support staff of a broker, check the credentials you are using and ask your broker if you’ve been set up as a support staff for them.
  • Using Macquarie Authenticator for multiple Macquarie IDs – if you already use Macquarie Authenticator for your personal banking or as an adviser, you can link your broker or support staff Macquarie ID to the same Macquarie Authenticator app on your phone.
  • Received a request to verify an action in Macquarie Authenticator, although wasn’t currently using Broker Portal – this could occur if another user is attempting to log in to Broker Portal using your Macquarie ID. If you,
    • haven’t logged into Broker Portal or completed any other activity that would require authorisation, decline the action,
    • suspect fraudulent activity, decline the action immediately in Macquarie Authenticator and contact us to report the activity.

If other team members are using your log in credentials, to protect your business and your clients’ data, it is critical to ensure all support staff have their own log in credentials.

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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