Discharging your customer's home loan

There are three main reasons to discharge a home loan, including if your customer is:

• selling their property
• paying off their home loan in full, or
• refinancing to another lender. 

To request a home loan discharge, your customer will need to:

• complete a Discharge Authority form, and
• email it to clientservices@mortgageinfo.com.au

You or your customer don’t need to contact our teams via live chat to start the request.

Our current Discharge Authoring form is available on our website.

The discharge fee on a Macquarie home loan is $400 and will be included in the final payout figure. Our Personal Help Centre has information about calculating the final payout figure.

After your customer has requested a home loan discharge, you can get status updates on the progress of their discharge via the contacts outlined below.

Note, once the Discharge Authority form has been actioned by us and sent to our panel solicitors (typically LegalStream for discharges), our teams aren’t able to provide additional status updates.

It typically takes 2 business days for our team to process the Discharge Authority form, once it’s been emailed to us.

Once processed, it can take up to 21 days to process a discharge request and complete settlement. For status updates during this time, refer to our table above for who is the best contact.

Please refer to our tips to improve discharge processing times.

A Section 27 (S27) statement, also known as an Early Release of Deposit Authority, may be required if your customer is selling their property, specifically in Victoria.

Your customer’s solicitor/conveyancer will typically manage this request and when emailing the Discharge Authority form to us, they should also include the request to the S27 statement.