Your customer will need to contact us via live chat in their Macquarie Online Banking or the Macquarie Mobile Banking app. Our Personal Help Centre has additional information to guide them through closing the following accounts:
How can my customer close or consolidate an account?
What should my customer be aware of when closing or consolidating a home loan account?
To support your customer through this process, our Personal Help Centre has more information about consolidating their home loan accounts.
Before your customer closes a home loan, it's important to remember:
- Closing a fixed rate account will usually incur a break cost
- If your customer chooses to permanently reduce their home loan facility’s limit, they’ll need to complete a principal increase application to borrow more funds again
- Closing a home loan account is different to discharging a home loan. If your customer wants to repay and discharge their home loan, see Discharging your customer’s home loan
- If your customer has an Offset Home Loan, they’ll need to keep at least one variable home loan account open
- If there is an offset account linked to the home loan account your customer is closing, they may have the option to link the offset account to another variable loan account or close the offset account, also.
How can my customer close an offset account if an application hasn’t settled?
Once an application is formally approved and loan documents have been returned, where instructed in an application, we’ll proceed to set up the offset accounts prior to settlement.
- Before settlement, offset accounts can’t be closed. Your customer will need to wait until after settlement to close the offset accounts.
- If the application has been cancelled, you’ll need to withdraw the application before your customer can contact us to close the offset accounts.
Related articles
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Applying for a credit card or additional cardholder -
Closing and consolidating an account for your customer -
Nominating a Power of Attorney
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