To arrange a limit only, balance only or balance and limit transfer between your customer’s home loan accounts, they’ll need to contact us via live chat so they can request and accept the changes.
To assist them with requesting any of these changes, ensure they state the type of transfer and are prepared prior to the conversation with amounts and account numbers to transfer to. For example:
- they want to transfer $X of the limit or balance from account ending XXX to account ending XXX
- they don’t want to reduce the overall limit of the home loan facility, and
- clearly state which home loan account they wish to close (if applicable).
If they’re requesting to close an account as part of the transfer of limits, ensure they’re clear they aren’t requesting to reduce the limit – this would be a permanent limit reduction.
Note: this variation is only available on home loans with a BSB starting 182.