You can view your customer’s current repayment amount, repayment type and frequency through the Macquarie Broker Portal.
On the Home Loan Facility page, you’ll see the repayment amount plus information such as loan structure, interest rate, limit, remaining loan term, repayment type and much more.
The repayment due date for all home loan accounts* is based on the anniversary date of the home loan facility’s settlement.
For example, if settlement was on 15 May, the repayment date on subsequent monthly repayments will be the 15th of every month, even if it falls on a weekend or public holiday.
Also note, if your customer settled on the last day of the month (e.g. 31st) and subsequent months don’t have a 31st, their repayment will fall on the preceding day (e.g. 30th).
*Repayment information refers to home loans with a BSB starting with 182. See our Personal Help Centre for more information related to home loan with a BSB starting with 183.
Direct debits are automatically taken on your customer’s due date each month and this frequency can’t change.
There are ways your customer can manage their repayments using other repayment methods so they can tailor their repayments to a frequency that meets their needs.
View our Personal Help Centre on how to use the offset accounts to benefit from fortnightly or weekly repayments.
Your customer can change the repayment type (e.g. interest only) during an application as a new customer and post-settlement as an existing customer.
For new customers, the requirements for changing repayment type will depend on the status of your customer’s application:
For existing home loans, your customer can apply to change their repayment type on variable interest rate home loan accounts. For accounts on a fixed interest rate, changing the repayment type may result in a break cost. Changes may include:
There are options your customer may consider to reduce their home loan repayments. Our Personal Help Centre has information you can share with them on how they may achieve this.
You can also request a variable rate review in Broker Portal on behalf of your customer, which may reduce their interest rate and repayments.
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