Using NextGenID - digital identity verification

NextGenID is our digital ID solution within ApplyOnline and our preferred verification method. It's a quick and simple way for you to initiate a request for your customer to digitally verify their identity. Using NextGenID typically removes the requirement for your customer to provide any further certified documentation.

When using NextGenID, your customer generally only needs to provide an Australian-issued photo ID document to verify their identity. Watch the below video to see how it works.
 

Firstly, you’ll need to start an application in ApplyOnline with Macquarie Bank as the lender. Then:

1. Go to the Applicant tab to complete your customer’s full name and mobile number.
2. In the Financial Passport, select Get Started on the NextGenID tile.
3. In the pop-up window, select the applicant(s) and select Request NextGenID to send the SMS to each applicant.

Typically, your customer will only need to provide one valid Australian-issued ID document. For example an:

• Australian driver’s licence, or
• Australian passport (can be expired for up to two years).

For a smooth verification process, it’s essential your customer uses the ID document that is in their name and is also used on their application.

If your customer has previously completed NextGenID on a Macquarie application with you and their ID documents are still valid, you may be able to re-use their NextGenID report. This is available for linked applications, clone and resubmit scenarios and subsequent applications for up to 9 months.

Once NextGenID has been completed by your customer it is valid for up to 9 months. The ID document(s) used in the verification process must also remain valid during this time, for the report to not expire.

NextGenID can be used for all applicant types, including:

• Individuals
• Directors of company loans
• Individual(s) as trustee for Trusts

Before sending the NextGenID to your customer, ensure they’re prepared. You’ll need to:

• Share our Personal Help Centre article with them, which includes a video to guide them through the process.
• Inform them that they: 
  • will receive an SMS from NextGen with a link to click to start the experience
  • have 72 hours to complete
  • need their physical ID documents ready, and
  • need to select their photo ID document, which has the same name used in their application.

To keep updated with how your customer is progressing, ensure you have updated your back channel message (BCM) preference to include the NextGenID options or log into ApplyOnline to check the status. Each applicant will have a separate NextGenID tile tracking their progress.

Once your customer has successfully completed NextGenID, the status in ApplyOnline will be updated to Completed.

On receipt of the NextGenID information, you’ll also have the option to pre-fill the Applicant tab’s Identity section with your customer’s details. The NextGenID report will also automatically be uploaded to Supporting Documents and any checklist conditions will be added and verified.

You won’t be able to access their report, it’ll be sent directly to Macquarie once the application is submitted.

The NextGenID journey is quick, typically taking less than 10 minutes depending on whether your customer has their physical ID documents ready when they start the process. Once started, the session will automatically time out after 50 minutes, however applicants generally complete the steps well within this time frame.

Your customer can start and stop the application several times, however, it does need to be completed within 72 hours before the link expires. 

If the link has expired or your customer has cancelled their NextGenID request before completing the verification, you can reactivate NextGenID to send an SMS.

NextGenID can only be reactivated before submitting the application to us. Once submitted, if we require additional documents to verify your customer, NextGenID can’t be reactivated to retry verification. In some circumstances, you may need to clone and resubmit the application.

To reactivate a NextGenID request that hasn’t been completed by your customer before submitting the application, you'll need to cancel the request and re-send.

There are scenarios where you may need to reactivate the NextGenID process with your customer before submitting the application. This may be because your customer:

• has deleted the SMS
• has asked to change their mobile number on the application
• has not completed the NextGenID process within 72 hours.

Before the link has expired (within 72 hours) you can reactivate by selecting ‘Cancel request’ in ApplyOnline on the NextGenID tile. You will then have the option to re-issue the SMS by selecting ‘Get Started’ again.

After the link has expired (after 72 hours) you can start the NextGenID process again from the ‘Applicant’ tab.

Additional certified documents may be requested if:

• the document details were not captured accurately,
• if a photocopy/screenshot was used to capture ID, or
• the ID used by your customer was not in the same name used in their application.

To redo NextGenID, you’d need to complete a clone and resubmit. Once the application has been initially submitted, NextGenID can’t be re-run without cloning the application. Ensure customers capture their physical ID document and check their details to reduce future requests for certified documents.

When NextGenID fails and your customer needs to provide certified ID documents, you can submit these as additional documents in the Broker Portal. You’ll need to complete our Home Loan Identification form and provide the certified documents. To find out more about certifying documents, view:

• understanding what documents we can accept, and
• who can certify the documents.