Setting up back channel messages

Back channel messages (BCMs) are our way of keeping you up to date on the status of your customer's loan application and how we communicate with you if we need more information to help assess the loan. They can be sent to inform you of the progress of an application and request additional information from you to help assess the application.

You’ll need to set your BCM preferences in either your aggregator software or directly in ApplyOnline.

To stay updated on the status of your customer's loan you can opt in to receive your BCMs via email or SMS or both. To receive a BCM you'll need to:

1. Ensure your details are correct in ApplyOnline, and
2. Activate BCMs in ApplyOnline.

BCMs are also sent to our Broker Portal and are visible for you to track on each application you have in progress. In the Portal, you and your team can also provide additional documents requested by our team and respond to any outstanding queries. Simply select the application from the list in Broker Portal to view the status and any outstanding queries.

1. Log in to ApplyOnline
2. On the home page, go to the Profile Icon in top right-hand corner and then select Your Settings.
3. Find Your user settings on the top-left and select the Edit Icon. A pop-up will appear.
4. Update your details as required and select Save.

1. Log in to ApplyOnline
2. Go to the Profile Icon in top right-hand corner and then select Your Settings
3. Select the Status tab and tick the checkboxes under the email column to receive BCMs on the application status and then select Save. You can receive BCMs for the following status updates:
   • error on submission
   • referred
   • conditionally approved
   • unconditionally approved
   • application settled.
4. If you also wish to receive BCMs via SMS, repeat step 3 under the SMS column
5. Select the Events tab
6. Select Macquarie Bank from the lender drop-down menu
7. Similar to Step 3, now select BCMs for updates on particular events throughout the application process. You can receive BCMs on the following:
   • application received
   • valuation ordered
   • valuation received
   • NextGenID completed
   • solicitors instructions.
8. Scroll down and select Save.