Choosing Macquarie home loans

You and your customers can have confidence in choosing Macquarie for their home loan needs.   

Our focus is on providing exceptional service and support, more flexibility and choice with loan options, competitive rates and low fees, and a leading digital banking experience.

Your customers can tailor their loan structure to suit their needs and make their money work harder.

With our award-winning digital banking, including a mobile banking app, your customers can securely manage their finances anywhere, any time.

You can find information about our average processing times on our website or on Broker Portal including:

• vetting – average time to pick up your file 
• average time to credit assessment. 

Our commitment to exceptional service means peace of mind for your customers.

• We offer industry-leading turnaround times.
• Our end-to-end digital origination process means a faster, more streamlined experience for you and your customers.
• We offer tools such as free upfront valuations and free access to credit reports to help ensure you’re kept informed.
• Our teams are here to support you and your customers every step of the way and deliver the best outcome for you both.

Your customers could be saving more in the long term with our great rates and low fees.  

• Customers who have saved up a healthy deposit are rewarded with a competitive rate
• We offer competitive fees on our home loans including no annual fee on our Basic Home Loan
• Customers can find answers to a huge range of banking questions online any time through our Personal Help Centre
• For anything else, they can always contact our team via live chat on Macquarie Online or Mobile Banking app.

Your customers can tailor their loan to suit their needs and make their money work harder.  

• Customers can set up multiple home loan accounts to take advantage of both fixed and variable rates. This can be done:
  • by you, when submitting the application, or
  • by your customer, any time once we’ve opened their home loan.
• Our Offset Home Loan offers the ability to open multiple offset accounts per loan:
  • Up to 10 offset accounts per loan account if you have an individual or joint borrower home loan, and
  • Up to 4 offset accounts for company or trust borrowers (must be opened at application stage)
• Construction loans, including owner occupied home construction finance
• We offer a full suite of banking products including award-winning transaction and savings accounts
• Access to our innovative rewards program, Macquarie Marketplace.

View our Personal Help Centre for more information about understanding our home loan products and how to tailor it for your customer.

Your customers can securely manage their finances, wherever they are – all from the palm of their hand.

• A range of great features available through the Macquarie Mobile Banking app and Macquarie Online to help your customers securely manage their money, track spending and stay in control 24/7.
• Your customers can set budgets, categorise transactions and upload receipts.
• Our Macquarie Authenticator app provides an extra layer of security and real-time control to approve or deny transactions and account changes using actionable push notifications.

The Macquarie Mobile Banking app is our cutting-edge digital app that makes managing money simple and convenient for your customers.

The Macquarie Mobile Banking app is available for Apple iOS and Android devices and is free to download from the app store – just search for Macquarie Mobile Banking on either the Apple Store or Google Play. 

Once your customer has downloaded the app, they can follow the on-screen prompts to link their account details: 

1. Enter their Macquarie ID and password
2. Select and confirm a four-digit PIN for logging into the app
3. Choose to use biometrics for face or fingerprint login to the app (optional).

Your customer will need to log in and set their password on Macquarie Online Banking before using the app.

We’re committed to keeping you, your customers and your business safe. Macquarie Authenticator is a multi-factor authentication mobile app to help your customers keep their accounts even more secure, and it’s our recommended verification method. See more information about Macquarie Authenticator.
   
The Macquarie Authenticator app:

• sends push notifications to your customer’s mobile or tablet to approve or deny log in activity and online transactions made from their account 
• provides codes that are available 24/7 without the reliance of a cellular or data network, overcoming internet or SMS issues when your customer is travelling overseas.

Also, Macquarie Authenticator is required for you and your support staff to access Broker Portal, providing additional security for your business and your customers’ information.