Reviewing your customer’s variable and fixed interest rates

You can view your customer’s home loan interest rate through the Macquarie Broker Portal. Search using their name or account number through the Existing Loans section.

• Variable interest rates we'll display the interest rate for each home loan account within the facility.
• Fixed interest rates we'll display the fixed interest rate and when it expires.

To request a variable rate review for your existing customer, you’ll need to locate your customer’s home loan facility in Broker Portal. Both brokers and support staff can request a rate review. To do this:

1. Log into Broker Portal
2. Select Existing Loans from the side navigation
3. Search your customer’s account number or name
4. A pop-up will appear previewing your customer’s account
5. Select View Facility to navigate to their accounts
6. Select Request rate review on the top-right hand corner 
7. You’ll then be prompted through the process to submit a rate review request.

We’ll typically provide you the result within the same business day, although it may take up to three business days.  

Once the result is ready, we’ll send you an email to confirm the result. The email will be sent to the registered email address of the person who requested the rate review from the Broker Portal.

If a discount is available for your customer, we’ll:

• send the requester of the rate review an email confirming the outcome, including the discount we’ll be applying, the new interest rate and when the discount is effective from
• send your customer an email or letter (depending on their e-consent preferences) to confirm their new interest rate and when it is effective, and the new repayment amount and when it’s effective from
• apply the discount on the effective date, and
• show the new interest rate on Broker Portal the day after we’ve applied the discount. Your customer will also be able to see their new interest rate on Macquarie Online and the Mobile Banking app.

If you’re unable to see a customer’s home loan accounts, you won’t be able to request a variable rate review in Broker Portal. In these instances, your customer needs to log into Macquarie Online or Mobile Banking app and request a variable rate review themselves. Customers can visit the Personal Help Centre to learn how to request a variable rate review.

Once we’ve informed you that a discount is available for your customer’s home loan, we’ll process the request and inform you of the effective date. 

Please note, the effective date typically isn’t immediate, and it may align to your customer’s next repayment date. Check the email we sent you for details of the effective date of the discount. 

Once the discount is applied, the updated interest rate will show in the Broker Portal the following day.

Typically, you’ll be able to request a variable rate review as your customer’s home loan account approaches the fixed rate or interest only expiry date. This can be requested approximately 25 days prior to the respective expiry date, however if a discount is available, it won’t be effective until the account moves to a variable interest rate on the next monthly repayment date.

If your customer is interested in our fixed interest rates, see our Fixed Interest Rate Card.

If your customer is considering fixing a portion or all of their home loan account, they’ll need to get in touch with our team using live chat.  

Also note, there are no fees associated with moving from a variable interest rate to a fixed interest rate for an existing customer.

Note: this variation is only available on home loans with a BSB starting 182.

A fixed rate can be requested by your customer in the month before their final fixed repayment. This will result in your customer moving straight into a new fixed term, once their current fixed term expires. This is only applicable for home loans with a BSB starting 182.

If your customer wants to fix 100% of their home loan facility and is currently on an Offset Home Loan, they’re not able to fix their account. However, they can switch to a Basic Home Loan and convert their offset accounts to transaction accounts, which will enable them to fix their home loan account’s interest rate.

Alternatively, your customer has the option to split and fix. This will enable your customer to fix a portion of their limit and keep the other portion on a variable interest rate with a linked offset account. This would create an additional home loan account. The variable interest rate home loan account will need to have an account limit of at least $20,000. 

Your customer can contact us using live chat and we can organise these changes with no forms required.

Also note, switching to a fixed interest rate and switching between Basic and Offset Home Loans, is only available on home loan accounts with a BSB starting 182.