Discharging your customer's home loan

There are three main reasons to discharge a home loan, including if your customer is:

• selling their property
• paying off their home loan in full, or
• refinancing to another lender. 

To request a home loan discharge, your customer will need to:

• complete a Discharge Authority form, and
• email it to clientservices@mortgageinfo.com.au

You or your customer don’t need to contact our teams via chat to start the request.

Our current Discharge Authoring form is available on our website.

The discharge fee on a Macquarie home loan is $400 and will be included in the final payout figure. Our Personal Help Centre has information about calculating the final payout figure.

Once we’ve received a completed discharge form, we’ll ask our solicitors to get started, typically within 3 business days. 

When we send the discharge to our panel solicitor, we’ll send an email or SMS to your customer to let them know.

Once the discharge is with the panel solicitor, it can take up to 28 days to process and complete settlement.

Please refer to our tips to improve discharge processing times.

After a completed Discharge Authority form has been emailed to us, you can get status updates on the progress of their discharge via the contacts outlined in the table below.

If you contact the solicitor after three business days of emailing the form to us and they haven’t received it yet, you’ll need to contact our team via chat in Broker Portal for an update.

Note, our team are unable to provide status updates once the discharge is with the solicitor.

A Section 27 (S27) statement, also known as an Early Release of Deposit Authority, may be required if your customer is selling their property, specifically in Victoria.

Your customer’s solicitor/conveyancer will typically manage this request and when emailing the Discharge Authority form to us, they should also include the request to the S27 statement.