What you can approve or deny

Macquarie Authenticator allows you to verify certain transactions and account changes, some of which are outlined below:  

  • Authorise payments 
  • Authorise change of details  
  • Verify log in  
  • If you have an adviser, authorise adviser-initiated payments..

How to approve or deny

  1. Open your Macquarie Authenticator App on your phone or tablet
  1. Enter your passcode into the welcome screen
  1. If enabled on your phone, you will receive a push notification for the pending approval. Any pending approvals will also appear under tasks in the bottom left corner.
  1. Select the request or payment you’d like to review from the list of tasks
  1. Review the request or payment

Ensure you review the details of the request or payment and are comfortable prior to approval.

To approve

  • Open the push notification on your Macquarie Authenticator
  • Review the details
  • You can authorise the request or payment via the ‘Approve payment’ button at the bottom of the screen
  • Enter your PIN (or fingerprint/facial recognition if you have set it up).

To deny

  • Open the push notification on your Macquarie Authenticator
  • Review the details
  • You can deny the request or payment via the 'Deny Payment’ button at the bottom of the screen
  • If you believe there was unauthorised access to your account, please follow the steps below.
  1. Click Deny on the push notification
  2. Click Change password
  3. Follow the change password prompts
  4. Call us on 133 174 (+61 2 8245 4470), 24/7, to report the suspected fraudulent transaction.

Not sure why you received a notification?

In all likelihood you should not be receiving a push notification that you or your financial adviser did not action. However this could occur in scenarios such as:

  • Clicking resend verification and receiving a delayed push notification due to slow network connectivity
  • A transaction that is suspected to be fraudulent.

If you received a push notification that is suspected to be fraudulent, you should deny the action immediately to stop the action from completing. You should then immediately change your password which will log out all active sessions and prevent any further fraudulent activities and call Macquarie to report the incident.

Need help?

For more information please see Notifications for Macquarie Authenticator.

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