Manage devices using Macquarie Authenticator

If you’ve previously registered Macquarie Authenticator on another device, you’ll need to verify your new device registration via a push notification on your previously registered device.

Once you’ve verified your new device, please remember to deactivate your previous device if you’re no longer using it. Please refer to instructions under Stop using Macquarie Authenticator below.

For your security, we register all your devices that have installed the Macquarie Authenticator app. If you no longer have your old device i.e. lost your phone, you’ll need to call us on  02 8550 5666 (+61 2 8550 5666), 24/7. We’ll de-register your old device so you can set up Macquarie Authenticator on your new device.

If you no longer want to use Macquarie Authenticator on your device, you need to remove your Macquarie ID from the Macquarie Authenticator app to keep your account secure.

This will stop notifications from being sent to this device. You will also no longer be able to verify actions from this device.

To remove your Macquarie ID in the Macquarie Authenticator app:

1. Login to the Macquarie Authenticator app
2. Select your profile icon on the top right of the screen
3. Select the three-dot icon on the Macquarie ID tile
4. Select Remove Macquarie ID and tap Remove to confirm
5. Your Macquarie ID will be deregistered from the Authenticator app.

To remove your Macquarie ID in Macquarie Online Banking:

1. Hover over the Settings icon on the side menu then click on Security Settings
2. Scroll down to Connected Devices
3. Click Manage
4. Find the device you wish to deactivate Macquarie Authenticator from and click Deactivate app
5. We’ll send an actionable push notification to your registered device to verify yourself
6. Select Approve.

To remove your Macquarie ID in the Macquarie Mobile Banking app:

1. Select Menu then View Profile
2. Select Security then select Connected devices
3. Find the device you wish to deactivate Macquarie Authenticator from and select Manage
4. Select Deactivate next to Macquarie Authenticator
5. We’ll send you an actionable push notification to your registered device
6. Select Approve