What is multi-factor authentication?

Multi-factor authentication is a secure way to verify you and your account activity.

A verification will be sent to you as a secure code via SMS to your mobile phone, or if you use Macquarie Authenticator, you have the option to approve via an actionable push notification.

For activities that require higher security, you’ll be able to approve them using facial recognition, known as Macquarie ID+.

Yes, you’ll need to have multi-factor authentication in place to use both online and mobile banking with Macquarie.

Step 1: Register for multi-factor authentication

The first time you log into Macquarie Online Banking, you’ll be prompted to register for multi-factor authentication. If you're a new client, your welcome email will contain a link for first-time registration that skips some of the steps below.

If you’re presented with a registration page:

1. Enter your mobile number
2. Select Send code
3. Enter the SMS safe code that has been sent to your mobile
4. Select Confirm
5. Choose three secret questions and enter the answers to them
6. Select Continue.

If you’re not presented with a registration page:

1. On macquarie.com.au, select Log in
2. Select Macquarie Online
3. Select New to Macquarie?
4. Follow the registration page process described above

Step 2: Download the Macquarie Authenticator app

To complete your setup, go to your device’s app store to download the Macquarie Authenticator app. This app is free to download and has no ongoing usage costs. 

Once you’ve downloaded and opened Macquarie Authenticator, follow the on-screen prompts to link your account details and start using your account on Macquarie Online Banking and the Macquarie Mobile Banking app.

For support, please refer to Set up Macquarie Authenticator.

Step 3: Register for Macquarie ID+

You can register for Macquarie ID+ as part of your set up of Macquarie Authenticator. Alternatively, you can register within the Macquarie Authenticator app by navigating to Menu and selecting Macquarie ID+ to register.

You may not be able to authorise a transaction or activity using multi-factor authentication if you:

• don’t have access to or haven’t registered for the Macquarie Authenticator app
• can’t access the internet or have limited mobile reception
• don’t have access to a phone with a camera to verify your facial biometrics
• haven’t received the SMS safe code within 20 seconds of requesting it.

If you can’t get multi-factor authentication to work, give us a call on the relevant number below:

• Macquarie Transaction and Savings Account: 02 8550 5666 (+61 2 8550 5666), 24/7
• Macquarie Business Savings Account: 1800 620 673
• Macquarie Credit Card: 02 8550 5666 (+61 2 8550 5666), 24/7
• Macquarie Cash Management Account: 02 8550 5666 (+61 2 8550 5666), 24/7
• Macquarie Home Loan: 02 8550 5666 (+61 2 8550 5666), 9am to 5pm (Sydney time) Monday to Friday
• Macquarie Car Loan: 02 8550 5666 (+61 2 8550 5666), 9am to 5pm (Sydney time) Monday to Friday.

You can update your registered mobile phone for multi-factor authentication by calling us on 02 8550 5666 (+61 2 8550 5666), 24/7.