The Code of Operation (Code) is an industry standard published by Services Australia. It is designed to assist customers to access sufficient income from their eligible Services Australia income support or Department of Veterans’ Affairs payments during recovery of debts.
If your bank account that receives your eligible payment becomes overdrawn, this can result in a reduction in the amount of that payment you can access. The Code aims to ensure that despite your account being overdrawn, you can still access enough money to pay for basic food and accommodation.