Complete your request

To complete your change of mobile phone number request, we may require you to complete an online ID verification check.

This ID verification check is easy to follow, and you’ll be prompted with instructions at each step. 

Please have your original identity document ready as you’ll need to take a photo of the document and then a photo of yourself.

Tips for an accurate outcome

  • Check all the details you’re submitting are correct and exactly match your ID document
  • Hold the ID as still as possible and make sure that all details (including any photo in the ID) are fully visible
  • Avoid capturing glare and reflections in your photos
  • Don’t take images of documents displayed on screens or photocopied documents
  • If you have special characters in your name, check your details in the review details screen and edit if they’re not exactly as shown on your ID.

We also recommend you:

  • Don’t wear anything obstructing your face - including sunglasses and hats
  • Don’t have anyone else in the background.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Learn more

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

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Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

© Macquarie Group Limited