How and why we verify who you are

Before we can provide you with any products or services (such as a bank account, home loan or credit card), we need to verify who you are and, in some cases, your financial information. Verifying your identity and information is required by law and helps us to keep your accounts and information protected.

We’ll try to electronically validate your identity in real time with external sources, using the personal details that you supply in your application. However, in some cases we may require hard copy documents to be provided to verify your identity.

Depending on what type of account or service you’re interested in, we may ask you to provide information about your financial position such as your income, expenses and liabilities. We do this to understand your needs and your ability to service repayments, and to comply with credit rules and regulatory requirements.

Here’s more detailed information about how we verify your identity.

Providing certified identification documents

If you’re new to Macquarie and we haven’t verified you electronically, you’ll need to provide certified copies of your identification documents.

Please note, we can only accept certified copies of your identification documents that are no more than 12 months old. For example, if we receive a certified copy of your driver’s licence in October 2023, it needs to have been certified between October 2022 to October 2023. 

To ensure your documents are certified correctly, you can read these instructions on verifying your identity. Please note, we cannot accept any documents that haven’t been correctly certified.

Applying for a home loan?

In most cases, completing the Home Loan Identification from and providing your identification documents will enable us to verify your identity.

However, if you change your name after signing the contract and before settlement, you may need to provide certified copies of your identification documents for the government land titles offices.

If you opt to verify your identity at Australia Post, you’ll need to visit a Post Office that provides this service. If you’ve been advised to attend Australia Post by your broker, Australia Post or your broker should provide you with the form.

For more information please review our Privacy Policy.

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