Before we can provide you with a financial service (such as a bank account, home loan or credit card), we need to verify who you are and, in some cases, your financial information.

We’ll try to electronically validate your identity in real time with external sources, using the personal details that you supply in your application but in some cases we may need to identify you in a different way. 

We may ask you to provide information about your financial position and history like your income, expenses and liabilities. We do this to understand your needs and your ability to service repayments, and to comply with credit rules and regulatory requirements.

Applying for a Home Loan? 

We may verify your identity with the Home Loan Identification form and your identification documents. If you change your name after signing the contract and before settlement, you may need to provide certified copies of your documents for the government land titles offices.

If you opt to verify your identity via Australia Post, ensure to attend a Post Office that provides this service. If you have been advised to attend Australia Post by your broker, Australia Post or your broker should provide you with the form.

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