Missed or unable to make your home loan repayments

If you’ve missed a repayment, you can transfer the outstanding amount directly into your home loan account. To learn how to make a payment from a Macquarie Transaction or Savings Account, see How do I make a payment or transfer?

You can check your transaction history for confirmation the payment has been received in your loan account.

If your home loan account has a BSB starting with 183 and has a fixed rate, or is a SMSF loan, please get in touch with a Macquarie consultant using live chat, and select ‘missed payments’ to discuss your payment options.

Please note, you may be in default if you fail to make your payment by the due date and no agreed payment arrangement is in place.

This is applicable only for home loans with a BSB starting 182.  

Your account may go over the limit when you have missed a payment. If you have another loan account in the same facility with available redraw, you can transfer funds between your accounts to ensure they remain up to date.

If you fail to make these payments, we may transfer those available funds on your behalf to cover the over limit amount. We’ll notify you via Macquarie Online Banking and the Macquarie Mobile Banking app before we process the transfer, and once done you’ll see the transactions immediately in your accounts. These will also appear in your next statement.

If your home loan accounts have different loan purposes, we recommend speaking to a tax professional or financial adviser to understand if there are any impacts for transferring funds between your home loan accounts.

You’re responsible for making your monthly home loan repayments by the due date and ensuring any missed payments are made. Whilst we may transfer funds between your accounts to cover the over limit amounts on occasions, we are not obligated to do so on your behalf, and it is important to know that missed repayments may impact your credit report.

There are a couple of ways to find the outstanding amount and which loan account to make the payment to:

• We’ll send you a notification which will include the outstanding amount
• If your home loan account has a BSB starting with 182 you can find out the outstanding amount by following the below steps:
  1. In Macquarie Online Banking, hover over your home loan account in the account list, OR
  2. In the Macquarie Mobile Banking app, select your home loan account from the account list
  3. Select I want to
  4. Select View Account and interest details
  5. Refer to the amount under Account limit
  6. To calculate the outstanding amount, compare your account balance to your account limit. If your balance is higher than the limit, the difference is the amount you need to pay into your account.