See list of mobile devices

For your security, we register all your mobile devices that have installed the Macquarie Mobile Banking or Macquarie Authenticator app.

Log in to see a list of all mobile devices that are accessing your accounts.

In Macquarie Online Banking:

  1. Select your name in the top menu bar  
  2. Select My security
  3. Scroll down to view Connected devices.

In the Macquarie Mobile Banking app:

  1. Select the menu icon in the icon bar from the bottom right corner
  2. Select Security
  3. Select Other options
  4. Select Connected devices.

Deactivate a device

If you don’t recognise a device that’s accessing your accounts, you can deactivate that device. Next time you want to access the app from that device, you’ll need to re-enter your Macquarie ID and password.  

You may want to deactivate a device when you upgrade your mobile device, or if you’ve lost your device or had it stolen (see below for how to notify us if this happens).

You can deactivate any mobile devices that have the Macquarie apps installed by following these steps.

In Macquarie Online Banking:

  1. Hover over the Settings icon on the side menu then click on Security Settings
  2. Scroll down to Connected Devices
  3. Click Manage
  4. Find the device you wish to deactivate Macquarie Authenticator from and click Deactivate app
  5. We’ll send an actionable push notification to your registered device to verify yourself
  6. Select Approve.

In the Macquarie Mobile Banking app:

  1. Select the menu icon
  2. Select Security
  3. Other Options
  4. Select Connected devices and select Manage on the device of your choice
  5. Deactivate the app you want to disconnect from the selected device 
  6. Complete the two-step authentication
  7. If you have multiple Macquarie apps installed on the device, you can choose to deactivate them individually or by selecting Deactivate all.

Lost, stolen or compromised device

If you believe your device or Apple Pay or Google Pay card information has been lost, stolen or compromised in any way, please call Macquarie immediately. If you’re in Australia call:

If you’re overseas call:

We will deactivate your card for use on your device. You’ll still be able to use your physical card.

For Apple devices, you can also use Find my iPhone to help you find and lock/erase your device. See more on the Apple Pay support page.

For Android devices, you can also go to Android Device Manager to help you find, lock and erase your device.
Or you use the search engine Find my phone and Google will show you where it is on a map.

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