Manage your payee and biller list

What’s a payee or biller?

A payee or biller is a person or organisation to whom you want to pay or transfer funds. You need to enter the payee’s or biller’s account details once you’ve logged into Macquarie Online Banking or the Macquarie Mobile Banking app before you can pay them or transfer funds to them. You can choose to save these details to your payee list so you can make future payments to them without having to re-enter their account information.

What payee or biller information do you need to make a payment?

You’ll need the information outlined below to make a payment or a funds transfer to a payee or biller. Always check that you have entered these details correctly before submitting your payment request.

To make a funds transfer, you’ll need either:

The payee's PayID® (either the Mobile, email, organisation name or ABN); or
The payee's:
- account name (we'll use the Confirmation of Payee service to check whether the account name you provide matches the recipient bank's records)
- account number, and
- BSB.

It’s important to ensure the BSB and account number are correct (the account name is not used for processing payments). Entering incorrect details may mean the wrong account is credited and it may not be possible to recover the funds.

To pay a bill via BPAY^®, you’ll need:

biller code
customer reference number.

How do I add or edit a payee, biller, or PayID?

You can add or edit an existing payee, biller or a PayID, in Macquarie Online Banking or the Macquarie Mobile Banking app. You can do this:

via the 'Payees & billers' menu option or
when you're making a payment.

Via the 'Payees & billers' menu option

In Macquarie Online Banking:

Hover over the Menu icon in the top left-hand corner to display the side bar menu; then hover over the $ icon
Select Payees & billers
Select New payee in the top right-hand corner
Select between Payee or biller and PayID
Enter the payee's details
You can also provide a nickname and toggle on the Favourite button to add the payee to your favourites
Select Save payee. For BSB and account number payees, we'll use the Confirmation of Payee service to check whether the account name you provide matches the payee bank's records.
You can choose to Save or edit the payee's details
To edit an existing payee, you can either:
- Click on the Star icon to add the payee to your favourites
- Click on the Pencil icon to update the payee's details
- Click on the Bin icon to delete the payees.

In the Macquarie Mobile Banking app:

Select the $ icon on the front screen
Select Payees and billers
Select the + button in the top right-hand corner
Select the payee type (Payee, Biller or PayID)
Enter the payee's details
You can also provide a nickname and toggle on the Favourite button to add the payee to your favourites
Select Save. For BSB and account number payees, we'll use the Confirmation of Payee service to check whether the account name you provide matches the payee bank's records.
You can choose to Save or edit the payee's details
To edit an existing payee, swipe the payee and you can either:
- Select Favourite to add the payee to your favourites
- Select Edit to update the payee's details
- Select Delete to delete the payee.

When you're making a payment

In Macquarie Online Banking:

Hover over the Menu icon in the top left-hand corner to display the side bar menu; then hover over the $ icon
Select Make a payment
Select New payee in the top right-hand corner
Select between Payee or biller and PayID
Enter the payee's details
Choose whether you'd like to save the payee to your payee list. If you'd like, you can also provide a nickname and toggle on the Favourite button to add the payee to your favourites.
Select Use Payee. For BSB and account number payees, we'll use the Confirmation of Payee service to check whether the account name you provide matches the payee bank's records.
You can choose to Confirm or edit the payee's details
To edit an existing payee:
- Expand the Paying to field and select the payee you want to update
- Click on Update payee link displayed below the Paying to field
- Update the payee's details
- Then select Update payee.

In the Macquarie Mobile Banking app:

Select the $ icon on the front screen
Select Pay
Select the account you'd like to pay from
Select Add new payee to set up the payee
Select the payee type (Payee, Biller or PayID)
Enter the payee's details
Choose whether you'd like to save the payee to your payee list. If you'd like, you can also provide a nickname and toggle on the Favourite button to add the payee to your favourites.
Select Use. For BSB and account number payees, we'll use the Confirmation of Payee service to check whether the account name you provide matches the payee bank's records.
You can choose to Confirm or edit the payee's details
To edit an existing payee, swipe the payee and you can either:
- Select Favourite to add the payee to your favourites
- Select Edit to update the payee's details
- Select Delete to delete the payee.

How do I delete a nominated account?

We can delete or remove a nominated account once we receive one of the below from you or your adviser:

Your signed request provided via email or mail
Your verbal confirmation
An email from your adviser.

BPAY^®  is registered to BPAY Pty Ltd ABN 69 079 137 518.
PayID^®  is a registered trademark of NPP Australia Limited ABN 68 601 428 737.

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