To ensure your security, we may occasionally deny payments that appear to be high risk.
When this occurs, this will result in temporary restrictions on your online access and your ability to make transactions, both online and in person.
Why are some payments denied?
What happens when a payment is denied?
- The payment won’t leave your account and won’t show up on your transaction list.
- You’ll still be able to receive payments, but you won’t be able to make payments.
- Any direct debits will continue to be processed as usual.
How do I restore my account and online access?
To restore your ability to make payments and access your accounts online, please get in touch with our dedicated team at 02 8550 5618 (+61 2 8550 5618 if calling from overseas) at any time. Your account will remain restricted until we hear from you.
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