Authorise a payment agreement

You can authorise a payment agreement via the Macquarie Authenticator app, Macquarie Mobile banking app or Macquarie Online Banking.  

Macquarie Authenticator app

  1. If you have Authenticator application set up, you will receive a push notification
  2. Clicking on this push notification will take you directly into Authenticator
  3. You will be shown the details pertaining to the mandate, if you agree to the terms, click Yes, authorise
  4. If you see the success pending page, your payment agreement authorisation request was sent
  5. You will get a notification in Macquarie Mobile Banking app or Macquarie Online Banking when the request is finalised.

Macquarie Mobile Banking app

  1. Select the Pay icon from the home screen
  2. Click on Payment Agreements
  3. Select the payment agreement you want to authorise. Check all the details are correct, and then click Authorise
  4. You will be asked to authenticate yourself using the Macquarie Authenticator app or by using the SMS code
  5. Once you see the success page, your payment agreement is authorised. Click Done
  6. The agreement will now be active and appear on your list of payment agreements.

Macquarie Online Banking

  1. Select the Pay icon from the side menu, or first click on the icon in the top left-hand corner to display the side menu
  2. Click on Payment Agreements
  3. Select the payment agreement you want to authorise. Check all the details are correct, and then click Authorise
  4. You will be asked to authenticate yourself using the Macquarie authenticator app or by using the SMS code
  5. Once you see the success page, your payment agreement is authorised. Click Done
  6. The agreement will now be active and appear on your list of payment agreements.

Decline a payment agreement

You can decline a payment agreement immediately via the Macquarie Authenticator app, Macquarie Mobile Banking app or Macquarie Online Banking by following the steps below.

If the details of the agreement are wrong, you will need to reach out to the business or merchant to send through a new agreement with the correct details for you to authorise. 

Macquarie Authenticator app

  1. If you have Authenticator application set up, you will receive a push notification
  2. Clicking on this push notification will take you directly into Authenticator.
  3. You will be shown the details pertaining to the mandate, if you do not agree to the terms, click No, decline
  4. If you see the success pending page, your payment agreement decline request was sent
  5. You will get a notification in Macquarie Mobile Banking App or Macquarie Online Banking when the request is finalised.

Macquarie Mobile Banking app

  1. Select the Pay icon from the home screen
  2. Click on Payment Agreements.
  3. Select the payment agreement you want to review. Click Decline
  4. Once you see the success page, your payment agreement is declined. Click Done
  5. The agreement will appear with a cancelled status on your list of payment agreements. 

Macquarie Online Banking

  1. Select the Pay icon from the side menu, or first click on the icon in the top left-hand corner to display the side menu
  2. Click on Payment Agreements
  3. Select the payment agreement you want to review. Click Decline
  4. Once you see the success page, your payment agreement is declined. Click Done
  5. The agreement will appear with a cancelled status on your list of payment agreements. 

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