When will my statement arrive?

Statements arrive at different times, depending on the type of account you have with us. 

AccountStatement   

Transaction, Savings and Business Savings Account

Statements will be available shortly after the end of the statement period, end of December and June.

Statements are available on Macquarie Online Banking and the Macquarie Mobile Banking app.

Cash Management Account, Cash Management Accelerator Account and Consolidator Cash Account

Statements will be available shortly after the end of the statement period, end of December and June.

Statements are available on Macquarie Online Banking and the Macquarie Mobile Banking app.

Term Deposit

January, July and at account closure.

If your statement hasn’t arrived, please get in touch with a Macquarie consultant using live chat.

Home Loan

Every 6 months for the period of 1 January to 30 June and 1 July to 31 December.

Statements are available on Macquarie Online Banking and the Macquarie Mobile Banking app.

Credit Card

Available online monthly, at the end of each billing cycle.

If your statement hasn’t arrived, please get in touch with a Macquarie consultant using live chat.

Macquarie Wrap

Annual statements for super, pension, and investment accounts are available after the end of each financial year.

For investment accounts, these will be issued no later than end of September. For super and pension accounts, these will be issued no later than end of December.

Macquarie Vision

Annual statements for super, pension, and investment accounts are available after the end of each financial year.

For investment accounts, these will be issued no later than end of September. For super and pension accounts, these will be issued no later than end of December. 

Where can I find my statements online?

Can I request more frequent statements?

You can contact us via live chat if you require statements more frequently.

Start a chat

Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team will respond during business hours from Monday to Friday (excluding public holidays)

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.