Your details

To ensure your access remains secure, it’s important to have up to date contact details. We’ll also need these if we need to contact you.

Check your contact details

To check if your details are up to date:

  1. Log in to Adviser Online
  2. Select the icon next your name
  3. Click on My profile

On the My profile page, you can view the following details:

  • Your Macquarie ID
  • When you last accessed Adviser Online
  • When you last changed your password
  • Your email address
  • Your contact number
  • Your office and mailing address.

Update your contact details

Mobile phone updates can only be made over the phone. Please call us if your number is not up to date.

For all other contact detail changes, please let us know via live chat.

Update your bank account details

If your bank details change, you can update them to ensure that your fees and commissions are paid to the correct account. Please note that any change to your bank account details will be applied licence-wide and will affect all advisers under that dealer. You can’t update details for one specific adviser.

To update the bank details, you’ll need to provide us with the new bank details on the dealer letterhead. This must confirm the new banking details and be signed by two directors of the dealer.

This letter can be emailed to

Changing your password

You can change your password from My security or via the log in page.

To change your password from My security:

  1. Log in to Adviser Online
  2. Select the icon next to your name
  3. Select My security
  4. Select Update password
  5. Enter your new password. We recommend picking a secure password and avoid easy-to-guess clues like your birthday or name, or commonly used passwords.
  6. Make sure your password:
    • is between 8 and 256 characters long – that means you can use several words with spaces;
    • doesn’t repeat the same character more than three times in a row;
    • contains at least two letters; and
    • contains at least one character that isn’t a letter (number, space, or punctuation)
    • is not one of your previously used passwords
  7. Click Update
  8. On your mobile device, open the Macquarie Authenticator push notification
  9.  Review the details
  10. Click approve.
To change your password from the log in page:
  1. From the Log in to Adviser Online page, select Forgot log in details?
  2. Select Forgotten your Password
  3. Enter your Macquarie ID and mobile number
  4. Click Submit
  5. On your mobile device, open the Macquarie Authenticator push notification
  6. Review the details
  7. Click Yes, reset
  8. Click Dismiss
  9. From the Adviser Online log in page, create your new password
  10. Click Submit.

Retrieving your Macquarie ID

Your Macquarie ID is an 8-digit number you need to log in to Adviser Online. If you don't know it or have forgotten it, you can retrieve it via the Adviser Online log in page.

  1. From the Log in to Adviser Online page, select Forgot log in details?
  2. Select Forgotten your Macquarie ID
  3. Enter your last name, date of birth, and the email address you have registered with us
  4. Click Submit.

If the details match what we have on file for you, you’ll receive an email with your Macquarie ID.

You can log in any time with your retrieved Macquarie ID using your current password. If you’ve forgotten your password, you can reset it by following the steps above.

Check your access details

Within your profile drop down, there is the ability to view your access details. The My access page displays the access details of the Macquarie ID that has logged in as well as details about those adviser and dealer codes and who else has access. 

  1. Log in to Adviser Online 
  2. Select your profile 
  3. Click on My access

Depending on the access level of the Macquarie ID logged in, either a dealer Macquarie ID or an adviser Macquarie ID, the user can view the access details of the associated dealer codes and adviser codes.

For more information on how to update or remove access to an adviser code, see Adviser Online new registrations and access levels.

Chat to us on Adviser Online

Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

Resolve a complaint

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Talk to us today

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