Understanding Macquarie Authenticator

Macquarie Authenticator is our most secure verification method. It’s a standalone mobile app that sends you actionable push notifications to verify certain actions and account changes you've made in Adviser Online. Macquarie Authenticator sits alongside Adviser Online.

The Macquarie Authenticator app:

• sends push notifications to allow you to approve or deny certain actions and account changes in real-time, or 
• provides codes that are available 24/7 without the reliance of a cellular or data network, overcoming internet or SMS issues when you’re travelling overseas. Please note your client can only use codes to approve payments they initiate themselves via Macquarie Online Banking or Macquarie Mobile Banking.

Watch the video below or visit Macquarie Authenticator for more information.
 

The Macquarie Mobile Banking app and the Macquarie Authenticator app are separate apps.

The Macquarie Mobile Banking app is our cutting-edge digital app used by your clients that makes managing their money simple and convenient.

The Macquarie Authenticator app is an extra layer of security for your Macquarie ID that helps protect your client's account and personal information when using Adviser Online.

Macquarie Authenticator includes a high level of security using multi-factor authentication. SMS has become less secure as scammers have found ways to port client SIM cards.   

It also uses a different approach that sends information to your physical mobile device. There is no current way for someone to fake your physical device and redirect your security information. 

Advisers and support staff who use Adviser Online can register for Macquarie Authenticator and use it as a more secure method of multi-factor authentication when completing certain actions and account changes in Adviser Online, including:

• Logging into Adviser Online
• Updating or resetting your Adviser Online password
• Approving ESI code generation
• Managing your security
• Registering or deregistering your devices.

Your clients will need Macquarie Authenticator to approve certain payments you initiate using ‘Make a payment’ from their:

• Cash Hub Accounts (excluding Accelerator and Vision Savings)
• Super accounts
• Pension accounts.

You and your client/s will be prompted when creating the payment when authorisation is required.

Approvals via Macquarie Authenticator have replaced SMS secure codes and Print, Sign and Upload (PSU) for payments.

For more information see Requesting client authorisation via Macquarie Authenticator.

Simply, Macquarie Authenticator is easy to use. You or your clients only need to tap a button to approve an action on the account rather than typing numbers from a security code SMS. It gives you and your clients real-time control to approve or deny online transactions and account changes quickly and easily. 

Macquarie Authenticator is our most secure verification method. It’s a standalone mobile app that sends you or your client a push notification to verify certain transactions and account changes. Macquarie Authenticator sits alongside Adviser Online, Macquarie Online Banking and the Macquarie Mobile Banking app.

See Submitting requests that can’t be completed digitally.