Opening a Macquarie Cash Management Account (CMA) for your client

You can create an application for a Macquarie Cash Management Account (CMA) for your client in Adviser Online. You'll have the option of opening a Macquarie Cash Management Accelerator Account (Accelerator) at the same time.

To start an application for a CMA:

1. Log in to Adviser Online
2. Select Applications and click Open an account and then select Open CMA
3. Confirm if you’re an AFSL holder and provide your Adviser Code. Note: If you don’t have an ASFL, the application will be submitted as an expression of interest
4. Select the account type
5. Enter your client’s details in the primary applicant fields
6. Enter the rest of the account details into the form including all compulsory fields
7. Enter the details of the primary adviser on the account as well as any third-party authorities that need to be established
8. Review the application. Any mandatory fields that aren’t completed will be highlighted in red. You will need to go back and complete those sections prior to submitting the application to the client.
9. Each applicant will receive an email to review and approve the Terms and Conditions. Only once the primary applicant has accepted the Terms and Conditions will the secondary applicant (if applicable) receive their email. Only once all applicants approve the Terms and Conditions will this be sent for processing.

Tips to avoid delays

To avoid delays in opening the account, please ensure all details are accurate, complete, and that you have all the documents required to open a CMA.

Note, applications will need to be resubmitted if any of the following details are incorrect:

1. Client information – Ensure the client’s personal email is provided, the date of birth (DOB) is correct, and the name is spelled correctly and provided in full.
2. Directorship information – Ensure all directorship details match the information registered with ASIC.
3. Trust details – Confirm the trustee, settlor, trust name and trust type are correct.

One client can have multiple CMAs in the same name and structure. They can also nickname each account to make them easier to manage.

For your client to be successfully electronically verified, a valid Australian Driver’s Licence is required, or alternatively an Australian passport, which is either valid or expired less than 2 years ago. See Verifying your identity electronically in Personal Help Centre.

If your client doesn’t have an Australian Driver’s Licence or Australian passport, select the option ‘Applicant does not have an Australian driver’s licence or Australian passport’ in the online application form. Please note that if this option is selected, additional documentation will be required. See Verifying your identity via certified documents in Personal Help Centre.

The application requirements vary depending on the application type:

• Individual and joint applications
• Unregulated trust (e.g. family trust)
• Self-Managed Super Fund (SMSF)
• Company or business
• Sole trader
• Incorporated association or bodies

To edit the details for an application which the primary applicant has not yet submitted:

1. Log in to Adviser Online
2. Select Applications and click Pending applications
3. Locate the pending application using the keyword search field. You can search by application name or application ID
4. Select the Application name
5. A new window will appear. Select Edit to update details of the application. In case your client has not received the link to the application for approval, you can also resend this to them from this screen.

Note: The primary applicant can make changes and approve the application before it’s sent on to any additional applicants.

Once you’ve submitted the application, the primary applicant nominated in the application form will receive an email within 10 minutes. The email will contain instructions for how to review and finalise the application.

Each applicant will receive a personalised email to the email address provided, with their own unique PIN to approve and accept the application.

The email will contain:

• a link to read through the Terms and Conditions on the Macquarie website
• a link to the application form, to review that all information is correct
• instructions to use the unique four-digit PIN (provided in the email) to confirm that they accept the Terms and Conditions of the account.

For your client to submit their application, they will need to follow these steps:

1. Review the application details (link) and check that the details are correct. You'll need your email address and date of birth to access the application.
2. If all information is correct, scroll down to the bottom of the page and select Next. Accept the terms and conditions and submit your application using your PIN XXXX. This is a one-off secure PIN for this application only.
3. When the primary applicant clicks on the link to the application form, they will be asked to confirm their email address and date of birth, to access the application. They can review and edit any information on the form, before clicking “Next”.
4. On the next screen, they will be required to confirm whether they’re an existing client and what their four-digit PIN is, as provided in the email. They can also choose to resend the PIN. Once they’ve entered the PIN, they can scroll down to the bottom of the page to accept the application.
5. If there’s more than one applicant, an email will then be triggered to the next applicant, to approve the application. The additional applicant(s) will need to complete the same steps as the primary applicant.  

Once the application has been submitted by all applicants, the application will be processed within one business day, if all required information has been provided. If further information is required, we’ll contact you via email. If the applicant hasn’t received the email, please ask them to check their junk/spam folder.
 

No physical cards with CMA

Please note the Macquarie CMA is a digital product, and while there is a BSB and account number, there is no associated card with this account type.

CMAs are generally opened within 1 business day.

Processing times begin only when we’ve received all necessary information and additional documents for the application. To avoid delays, please ensure you’ve completed all forms and uploaded all supporting documents before submitting.