Opening a Macquarie Cash Management Account for your client

You can create an application for a Macquarie Cash Management Account (CMA) for your client in Adviser Online. You will have the option of opening a Macquarie Cash Management Accelerator Account (Accelerator) at the same time. 

There are two ways to create a CMA application for your client: 

• The Online method will send an email to your client to accept the terms and conditions electronically. This will also use electronic verification methods which, if successful for the client, will avoid the need to provide other methods of identification.
• When using the online acceptance method, the primary applicant can make changes and approve the application before it’s sent on to any additional applicants.
• The print, sign and upload method requires you to print a copy of the form, have your client sign it and then scan and upload it prior to submitting the application.

Before you begin an application, keep in mind: 

• For your client to be successfully electronically verified, a valid Australian Driver’s Licence is required, or alternatively an Australian passport, which is either valid or expired less than 2 years ago.
• If your client doesn’t have an Australian Driver’s Licence or Australian passport, select the option ‘Applicant does not have an Australian driver’s licence or Australian passport’ in the online application form. Please note that if this option is selected, additional documentation will be required.
• If you are opening an account for an entity, we will need confirmation of the Beneficial Owners of that entity.If you’d like to open new CMAs for multiple clients, please contact your Relationship Manager.
• Your clients can have multiple CMAs. Your client can assign each CMA account in a different nickname via Macquarie Online.

To open an account on behalf of your clients: 

1. Log in to Adviser Online 
2. Select Applications and click Open an account and then select Open CMA
3. Confirm if you’re an AFSL holder and provide your Adviser Code. Note: If you don’t have an ASFL, the application will be submitted as an expression of interest
4. Select the account type and how the application will be submitted 
5. Enter your client’s details in the primary applicant fields
6. Enter the rest of the account details into the form including all compulsory fields. 
7. Enter the details of the primary adviser on the account as well as any third-party authorities that need to be established
8. Review the application. Any mandatory fields that aren’t completed will be highlighted in red. You will need to go back and complete those sections prior to submitting the application to the client.
9. If you’ve selected the online acceptance method, your clients will receive an email to approve the Terms and Conditions and submit the application. If you’ve selected print, sign and upload, you will need to print the application form and ask the client to sign it prior to uploading it and submitting the application.

To edit the details for an application which the Primary applicant has not yet submitted: 

1. Log in to Adviser Online
2. Select Applications and click Pending applications 
3. Locate the pending application using the keyword search field. You can search by application name or application ID 
4. Select the Application name
5. A new window will appear. Click edit to update details of the application.

If you start an online or print, sign and upload CMA application and save it to complete later, you can access the saved application at any time.

To access a saved application, follow the below steps: 

1. Log into Adviser Online
2. Go to Applications in the left-hand side tool bar and select Pending Applications
3. Click Pending accounts
4. Search for the primary client’s name or the account number and click the account name to resume the application.

Once you’ve submitted the application, the primary applicant nominated in the application form will receive an email within 10 minutes. The email will contain instructions for how to review and finalise the application.

Each applicant will receive a personalised email to the email address provided, with their own unique PIN to approve and accept the application. 

The email will contain:

1. a link to read through the offer documents on the Macquarie website
2. a link to the application form, to review that all information is correct
3. iInstructions to use the unique four-digit PIN (provided in the email) to confirm that they accept the Terms & Conditions of the account.

When the primary applicant clicks on the link to the application form, they will be asked to confirm their email address and date of birth, to access the application. They can review and edit any information on the form, before clicking “Next”.

On the next screen, they will be required to confirm whether they’re an existing client and what their four-digit PIN is, as provided in the email. They can also choose to resend the PIN. Once they’ve entered the PIN, they can scroll down to the bottom of the page to accept the application.

If there’s more than one applicant, an email will then be triggered to the next applicant, to approve the application. The additional applicant(s) will need to complete the same steps as the primary applicant.  

Once the application has been submitted by all applicants, the application will be processed within one business day, if all required information has been provided. If there is any further information required, we will contact you via email.

Email hasn’t been received

If the applicant has not received the email, please ask that they check their junk/spam folder.

CMA account opening is generally completed within 1 day.

Processing times begin only when we’ve received all necessary information and supporting documents for the application. To avoid delays, please ensure you’ve completed all forms and uploaded all supporting documents before submitting.

For further information, please see Requirements to open an account.