Open a CMA

You can create an application for a Macquarie Cash Management Account (CMA) for your client in Adviser Online. You will have the option of opening a Macquarie Cash Management Accelerator Account (Accelerator) at the same time. 

There are two ways to create a CMA application for your client: 

  • The Online method will send an email to your client to accept the terms and conditions electronically. This will also use electronic verification methods which, if successful for the client, will avoid the need to provide other methods of identification.
  • When using the online acceptance method, the primary applicant can make changes and approve the application before it’s sent on to any additional applicants.
  • The print, sign and upload method requires you to print a copy of the form, have your client sign it and then scan and upload it prior to submitting the application.

Before you begin an application, keep in mind: 

  • For your client to be successfully electronically verified, a valid Australian Driver’s Licence is required, or alternatively an Australian passport, which is either valid or expired less than 2 years ago.
  • If your client doesn’t have an Australian Driver’s Licence or Australian passport, select the option ‘Applicant does not have an Australian driver’s licence or Australian passport’ in the online application form. Please note that if this option is selected, additional documentation will be required.
  • If you are opening an account for an entity, we will need confirmation of the Beneficial Owners of that entity.If you’d like to open new CMAs for multiple clients, please contact your Relationship Manager.
  • Your clients can have multiple CMAs. Your client can assign each CMA account in a different nickname via Macquarie Online.

To open an account on behalf of your clients: 

  1. Log in to Adviser Online 
  2. Select Applications and click Open an account and then select Open CMA
  3. Confirm if you’re an AFSL holder and provide your Adviser Code. Note: If you don’t have an ASFL, the application will be submitted as an expression of interest
  4. Select the account type and how the application will be submitted 
  5. Enter your client’s details in the primary applicant fields
  6. Enter the rest of the account details into the form including all compulsory fields. 
  7. Enter the details of the primary adviser on the account as well as any third-party authorities that need to be established
  8. Review the application. Any mandatory fields that aren’t completed will be highlighted in red. You will need to go back and complete those sections prior to submitting the application to the client.
  9. If you’ve selected the online acceptance method, your clients will receive an email to approve the Terms and Conditions and submit the application. If you’ve selected print, sign and upload, you will need to print the application form and ask the client to sign it prior to uploading it and submitting the application.

To edit the details for an application which the Primary applicant has not yet submitted: 

  1. Log in to Adviser Online
  2. Select Applications and click Pending applications 
  3. Locate the pending application using the keyword search field. You can search by application name or application ID 
  4. Select the Application name
  5. A new window will appear. Click edit to update details of the application.

Print, sign and upload

If you start an online or print, sign and upload CMA application and save it to complete later, you can access the saved application at any time.

To access a saved application, follow the below steps: 

  1. Log into Adviser Online
  2. Go to Applications in the left-hand side tool bar and select Pending Applications
  3. Click Pending accounts
  4. Search for the primary client’s name or the account number and click the account name to resume the application.

What happens next?

Once you submit the application, you’ll have the option to view the application and the next steps in the application process. 

Your client will receive an email letting them know about the application. This email will contain the CMA Product Information Statement (PIS) and a link to review the application. This is also accompanied by a 4-digit pin which they must enter to accept the product’s terms and conditions. If there are any errors, you'll need to update the application. Another notification email with a new 4-digit PIN will be sent to your client.

If there are any outstanding requirements, we will let you know via email.

Once the requirements have been met, we’ll will begin opening the account and send a welcome email to your client including their login details.

Processing times for CMA applications

CMA account opening is generally completed within 1 day.

Processing times begin only when we’ve received all necessary information and supporting documents for the application. To avoid delays, please ensure you’ve completed all forms and uploaded all supporting documents before submitting.

For further information, please see Requirements to open an account.

Setting up data feeds

Your client’s External Systems Interface (ESI) data feeds are available for their Wrap account and CMA. You can find your ESI details through Adviser Online.

  1. Log in to Adviser Online
  2. Select your profile icon from the right-hand side of the top menu and select ESI details.

Chat to us on Adviser Online

Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

Resolve a complaint

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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