View rate type

You and your support staff can view your client’s rate type through the Macquarie Broker Portal. Search using their name or account number, through the Existing loans section.

Clicking on the results will show a preview panel providing more information about that loan. To get a more comprehensive view, you can select the View Facility button.

On the Facility page, you’ll be able to view the client’s rate type and expiry plus information such as loan structure, interest rate, limit, remaining loan term, repayment type and much more.

Loan accounts with a BSB starting with 182 will be displayed. 

For loan accounts with a BSB beginning with 183 (or previously 032), your client will be able to view this through Macquarie Online Banking.

Please note: your client provides their consent in their loan documentation for you to be able to access their loan details. They can revoke their consent at any time after settlement which will remove your ability to view their account details. 

Request rate review

Loan accounts with a BSB starting with 182​

If you'd like to request a variable interest rate review for your client's home loan, you or your support staff can log in to the Macquarie Broker Portal and locate your client's account In the 'existing loans' section.​

​Click on the Request Rate Review button on the top right-hand corner of the loan account section. You can then follow the prompts to submit a variable rate review request. Once a request is submitted, we’ll be in touch with an outcome generally within 3 days. ​

Loan accounts with a BSB starting with 183

Rate reviews for loans with a BSB starting with 183 can no longer be submitted via email and instead should be submitted by your client via Macquarie Mobile Banking app or Macquarie Online. Please visit the Macquarie Help Centre rate review article.​

Fix client’s rate

If your client is interested in our fixed interest rates, see the Fixed Interest Rate Card on our website.

To fix a portion or all of their loan, your client will need speak to our home loan consultants on 1800 007 722 between 8:30am - 5pm (Sydney time). They will be directed to one of our home loan consultants.

If your client wishes to have a portion of their balance fixed, prior to calling us, you may wish to discuss the structure and/or fixed terms your client is interested in to ensure they are ready to fix when they call us.
 

Applying a fixed rate to an offset home loan product

We are unable to provide an offset home loan to an account that is 100% fixed. Your client has the option to split and fix. This will enable your client to fix a portion of their limit and keep the other portion variable with a linked offset account.

When your client calls our Customer Solutions team, we can organise these changes over the phone with no forms required.

Log in to Broker Portal

Track your applications, view our processing times and easily access your existing client loan details, all within our Macquarie Broker Portal.

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Search the Broker Help Centre

Find answers faster to your everyday queries with our Macquarie Broker Help Centre. Search by keywords or by category to find exactly what you need, when you need it.

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

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