What is multi-factor authentication?

Multi-factor authentication is a secure way to verify you and your account activity.

A verification will be sent to you as a secure code via SMS to your mobile phone, or if you use Macquarie Authenticator, you have the option to approve via an actionable push notification or a rolling code.

Do I need to set up multi-factor authentication?

Yes, you’ll need to have multi-factor authentication in place to use both online and mobile banking with Macquarie.

How do I set up multi-factor authentication?

You’ll need your mobile phone and your email address ready.


Step 1: Register for multi-factor authentication

The first time you log into Macquarie Online Banking, you’ll be prompted to register for multi-factor authentication. If you're a new client, your welcome email will contain a link for first-time registration that skips some of the steps below.

If you’re presented with a registration page:

  1. Enter your mobile number
  2. Select Send code
  3. Enter the SMS safe code that has been sent to your mobile
  4. Select Confirm
  5. Choose three secret questions and enter the answers to them
  6. Select Continue.

If you’re not presented with a registration page:

  1. On macquarie.com.au, select Log in
  2. Select Macquarie Online
  3. Select New to Macquarie?
  4. Follow the registration page process described above

Step 2: Download the Macquarie Authenticator app

To complete your setup you need to download the Macquarie Authenticator app free from the app store on your device:
 


Once you’ve downloaded and opened Macquarie Authenticator, follow the on-screen prompts to link your account details and start using your account on Macquarie Online Banking and the Macquarie Mobile Banking app.
 

Multi-factor authentication didn’t work?

You may not be able to authorise a transaction or activity using multi-factor authentication if:

  • you don’t have access or haven’t registered for the Macquarie Authenticator app
  • you can’t access the internet or have limited mobile reception
  • you haven’t received the SMS safe code within 20 seconds of requesting it.

If you can’t get multi-factor authentication to work, give us a call on the relevant number below:

  • Macquarie Transaction and Savings Account: 133 174 (+61 2 8245 4470), 24/7
  • Macquarie Business Savings Account: 1800 620 673 (+61 2 8245 4177), 8:30am to 7pm (AEST/ AEDT) Monday to Friday
  • Macquarie Credit Card: 1300 150 300 (+61 2 8232 1684), 24/7
  • Macquarie Cash Management Account: 1800 806 310 (+61 7 3233 8111) 8am to 7pm (AEST/ AEDT) Monday to Friday
  • Macquarie Home Loan: 1800 007 722 (+61 2 8245 4383), 8am to 7pm (AEST/ AEDT) Monday to Friday.
  • Macquarie Car Loan: 1300 368 908 (+61 2 8245 6624), 8am to 7pm (AEST/ AEDT) Monday to Friday.

Need to update your phone number?

You can update your registered mobile phone for multi-factor authentication by calling us on 133 174 (+61 2 8245 4470), 24/7.

Forgotten an answer to your security questions?

You can reset your security questions by calling us on 133 174 (+61 2 8245 4470), 24/7.

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