From 1 March 2022, Macquarie clients can receive real-time payments on their CMA via the New Payments Platform (NPP).

For existing account holders, this service will be enabled automatically on your account on 1 March 2022.

Receiving real-time payments

To receive real-time payments directly to your CMA, simply provide your Macquarie BSB and Account Number to the payer. NPP is a free service and you will not be charged for using it.

When receiving payments externally for the first time, please check whether the financial institution making the payment is enabled for NPP. You can search this here.

Please note, this service will be available from 1 March 2022 on the following cash accounts:
  • Macquarie Cash Management Account
  • Macquarie Cash Management Accelerator Account
  • Macquarie Consolidator Cash Account
  • Macquarie Wrap Cash Account
  • Macquarie Vision Cash Account
  • Macquarie Vision Savings Account
  • Bell Potter Cash Management Service
  • Wrap Invest Cash Account
  • Wrap Cash Account
  • Perpetual Cash Management Account
  • Perpetual Cash Account.

You can also view your transaction history and periodic account statements via Macquarie Online Banking and the Macquarie Mobile Banking app.

What’s Next?

This is the first stage of our NPP launch and we’ll be rolling out additional functionality, including the ability to send real-time payments to a BSB / account number. We’ll keep you updated as we get closer to launching these new features.

Can I receive an international payment in real time with NPP?

No, at this stage the NPP supports domestic payments only.

I’m expecting a real-time payment, but it hasn’t arrived yet.

Although payments via the NPP are usually received in real time, customers can expect a delay of up to two hours in some cases.

Please contact the payer if you have not received your payment after two hours. They should confirm with you whether the account details were correct and whether the payment was successfully sent from their account. If the problem persists, the payer should investigate the missing payment with their financial institution.
Was this helpful? Yes or No

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Help and support 

Have a question that hasn’t been answered?