I've heard about the transfer of Macquarie's car loans, what does this mean for customers?

On 31 October 2025, a significant portion of our car loans portfolio was transferred to Allied Credit. Impacted customers have been notified in writing.

Can I apply for a Macquarie car loan?

We're no longer accepting new car loan applications.

What does this mean for remaining customers? 

Macquarie will continue to service all remaining car loan and novated lease customers. Remaining eligible customers can continue to view their loan details via their online portal. Remaining novated lease customers should contact their salary packager.

Remaining customers may be able get a payout figure by visiting our payout tool.

What does this mean for brokers and novated leasing introducers?

Following our business changes in April 2024, Maclease, Introducer Assistant Portal (IAP) and our car loan Introducer Support phone line are no longer available.

To get a payout figure, visit our payout tool.

For all general enquiries, clients can self-serve via their online platform. Further information can be found by visiting Accessing your car loan article.

What about refinancing a balloon or other residual financing? 

Customers wanting assistance with balloon refinancing and residual refinancing will need to do so with another lender. 

Chat with us

You can contact us anytime via Q in the Macquarie Mobile Banking app or Macquarie Online Banking.
 

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.