If we can’t verify your identity electronically, you’ll be notified of the failed attempt.

If your personal information has changed recently (for example you’ve moved), you may want to consider if you’ve updated your details with the relevant bodies. You may also contact the Credit Reporting Agency to enquire whether your details held by them are correct.

If the electronic verification failed, you may continue your application by uploading certified identification documents. A detailed list of required documentation can be found by viewing What documents can we accept? Documents must have been certified within the last 12 months, at the time of acceptance by us.

It can sometimes be difficult to find someone to certify your documents. We’ve compiled a list of persons prescribed to do this under Who can certify your documents?.

Further FAQs on client identity verification and terms and conditions can be viewed by clicking here.

Was this helpful? Yes or No

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Help and support 

Have a question that hasn’t been answered?