If we can’t verify your identity electronically, you’ll be notified of the failed attempt.
If your personal information has changed recently (for example you’ve moved), you may want to consider if you’ve updated your details with the relevant bodies. You may also contact the Credit Reporting Agency to enquire whether your details held by them are correct.
If the electronic verification failed, you may continue your application by uploading certified identification documents. A detailed list of required documentation can be found by viewing What documents can we accept? Documents must have been certified within the last 12 months, at the time of acceptance by us.
It can sometimes be difficult to find someone to certify your documents. We’ve compiled a list of persons prescribed to do this under Who can certify your documents?.
Further FAQs on client identity verification and terms and conditions can be viewed by clicking here.
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