Start with your account number

To get end of contract information about your Macquarie car loan, first check your account number. It’s important to check your account number as the information can be different depending on the type of account you hold.

  • If your car loan account number has 13 digits (XXX-XXXXXXX-XXX), follow these steps. You’ll find your account number in your welcome letter, any statement you may have received, or by logging into YourLease.
  • If your car loan account number has 9 digits (XXXXXXXXX), follow these steps. You’ll find your account number in your welcome email, any statement you may have received, or by logging into Macquarie Online Banking

Account number has 13 digits

If you have a balloon or residual value due at the end of your contract, you can finalise this amount by paying out or refinancing.

What is a balloon or residual value?

A balloon amount is a lump sum payment that is due at the end of a loan term. It is typically used to reduce the repayments throughout the contract. To check your balloon amount, please refer to your contract documents or login to YourLease.

A residual value is a lump sum payment that is due at the end of a lease term and is required to own the vehicle outright. The Australian Tax Office (ATO) sets minimum residual values. To check your residual value, please refer to your contract documents or speak with your salary packaging company.

Payout your car loan

To payout your balloon or residual value, please refer to Car loan payouts.

Refinance and keep your current vehicle

If your balloon/residual value is greater than $5,000, and your asset is a motor vehicle, you may be able to refinance the vehicle for a further term subject to our approval criteria. Terms, conditions, fees and charges may also apply.

Who to contact:

  • To refinance a balloon amount, please contact your broker or request a call from our team by visiting Macquarie Car Loans.
  • To refinance a residual value, please contact your salary packager to get started. If your lease is not salary packaged and you’d like to refinance into a car loan, please request a call from our team by visiting Macquarie Car Loans.

Refinance and upgrade your vehicle

If you’re looking for a new motor vehicle, you may apply for a new finance agreement subject to our approval criteria. 

Our Macquarie Vehicle Select team can help negotiate for a new purchase on your behalf, book test drives and facilitate the trade-in of your existing vehicle. To enquire, please visit Macquarie Car Loans.

Who to contact:

  • If you wish to upgrade into a car loan, please contact your broker or request a call from our team by visiting Macquarie Car Loans.
  • If you wish to upgrade into a novated lease, please contact your salary packager to get started. 

Support at the end of your contract

If you’re experiencing financial difficulty and need support with your balloon or residual value at the end of your contract, please contact our Financial Assistance team on 1300 364 050 or email financialassistance@macquarie.com so we can discuss how we may be able to assist you.

Account number has 9 digits

If you have a balloon due at the end of your contract, you can finalise this amount by paying out or refinancing.

What is a balloon?

A balloon amount is a lump sum payment that is due at the end of a loan term. It is typically used to reduce the repayments throughout the contract. To check your balloon amount, please check your contract documents or log in to Macquarie Online Banking.

Payout your car loan

To payout your balloon, please email us at carloans@macquarie.com to request a payout figure.

Refinance and keep your current vehicle

If your balloon is greater than $5,000, you may be able to refinance the vehicle for a further term subject to our approval criteria. Terms, conditions, fees and charges may also apply.

Who to contact:

  • To refinance a balloon amount, please request a call from our team by visiting Macquarie Car Loans.

Refinance and upgrade your vehicle

If you’re looking for a new motor vehicle, you may apply for a new finance agreement subject to our approval criteria. 

Our Macquarie Vehicle Select team can help negotiate for a new purchase on your behalf, book test drives and facilitate the trade-in of your existing vehicle. To enquire, please visit Macquarie Car Loans.

Who to contact:

  • If you wish to upgrade your vehicle and would like a new finance quote, please request a call from our team by visiting Macquarie Car Loans.

Support at the end of your contract

If you’re experiencing financial difficulty and need support with your balloon at the end of your contract, please contact our Financial Assistance team on 1300 364 050 or email financialassistance@macquarie.com so we can discuss how we may be able to assist you.

Experiencing financial difficulty?

Resolve a complaint

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