Start with your account number

To get end of contract information about your Macquarie car loan, first check your account number. It’s important to check your account number as the information can be different depending on the type of account you hold.

  • If your car loan account number has 13 digits (XXX-XXXXXXX-XXX), follow these steps. You’ll find your account number in your welcome letter, any statement you may have received, or by logging into YourLease.
  • If your car loan account number has 9 digits (XXXXXXXXX), follow these steps. You’ll find your account number in your welcome email, any statement you may have received, or by logging into Macquarie Online Banking

Account number has 13 digits

If you have a balloon or residual value due at the end of your contract, you can finalise this amount by paying out or refinancing with another lender.
 

What is a balloon or residual value?

A balloon amount is a lump sum payment that is due at the end of a loan term. It is typically used to reduce the repayments throughout the contract. To check your balloon amount, please refer to your contract documents or login to YourLease.

A residual value is a lump sum payment that is due at the end of a lease term and is required to own the vehicle outright. The Australian Tax Office (ATO) sets minimum residual values. To check your residual value, please refer to your contract documents or speak with your salary packaging company.

Payout your car loan

To payout your balloon or residual value, please refer to Car loan payouts.

Account number has 9 digits

If you have a balloon due at the end of your contract, you can finalise this amount by paying out or refinancing with another lender.
 

What is a balloon?

A balloon amount is a lump sum payment that is due at the end of a loan term. It is typically used to reduce the repayments throughout the contract. To check your balloon amount, please check your contract documents or log in to Macquarie Online Banking.

Payout your car loan

To payout your balloon, please contact us to request a payout figure.

Support at the end of your contract

If you’re experiencing financial difficulty and need support with your balloon or residual value at the end of your contract, please contact us as soon as possible so we can work together to find the right solution for you:

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.