Reporting fraud, scams or suspicious activity

Fraudsters and scammers may attempt to compromise your personal and financial information by pretending to be your bank, or other trusted company. 

Remember, we will never ask you for login credentials such as your banking password or security passcodes, or to make payments or transfer money. If you are unsure about a call from us, ask for a reference number and contact us via live chat between  Monday to Friday, 9am to 5pm Sydney time (excluding public holidays) or call back on 02 8550 5666 (+61 2 8550 5666 if calling from overseas) for out of business hours. Refer to Verify you are talking to Macquarie for further information.

If you receive any suspicious emails or communications impersonating Macquarie, don’t click any links and forward the email to scams@macquarie.com. You’ll receive a response from us, advising if it’s genuine or fraudulent and any next steps you should take.

Contact us immediately if:

• you've provided personal or financial information to a suspected scammer, or clicked on any suspicious links
• you’ve made a payment due to a scam 
• you’ve noticed unusual activity or transactions you haven’t authorised
• your phone is lost or stolen  

You can contact us on 02 8550 5666 (+61 2 8550 5666 if calling from overseas) or via live chat. We are available 24 hours a day, 7 days a week.

If you are unsure about a call from us, ask for a reference number and contact us via live chat between Monday to Friday, 9am to 5pm Sydney time (excluding public holidays) or call back on 02 8550 5666 (+61 2 8550 5666 if calling from overseas) for out of business hours.

Here are some additional phone numbers used by our teams. We may ask you to call us back on any of these numbers.

• 02 8550 5616 (+61 2 8550 5616)
• 02 8550 5617 (+61 2 8550 5617)
• 02 8550 5618 (+61 2 8550 5618)
• 02 8550 5619 (+61 2 8550 5619)
• 02 8550 5686 (+61 2 8550 5686)

Remember that a Macquarie team member will never ask for your credit or debit card number, security passcodes or passwords, or other sensitive information in an unsolicited email, SMS or phone call.

If you’re unsure, always call us before providing any details to anyone.

It’s important to stay vigilant and protect yourself from scams and fraudulent activities. Here are some simple steps to help you stay safe:

Stop: Don’t give money or your information to anyone if unsure.

Scammers will pretend to be from organisations you know and trust. They will offer to help you or ask you to verify your identity with them.

Check: Ask yourself if the message or call is fake.

Never click a link in a message. Only contact businesses or government using contact information that you find yourself from their official website or app. If you’re not sure, say ‘no’, hang up or delete.

Protect: Act quickly if something feels wrong.

Contact us if you notice unusual activity or if a scammer gets your money or information.

To learn more about how you can spot scams and protect yourself against them, visit our Scams Hub.

For further information on improving your banking security, visit Improving your banking security.