When you're ready to buy a home, there are a few steps you’ll need to follow to get you from ready to apply to owning your home:
- Getting ready: Gather all the necessary documents
Submit application: Apply online, over the phone or contact your mortgage broker. If you apply online, you can pick up your application where you left off anytime by securely logging in.
Please note, you’re unable to apply for a home loan or refinance from one of our branches.
Review application: We’ll review your application and call you, generally 1-2 business days after submission. If you’d like to make an update to your home loan application, simply let us know during this call.
Valuation: The bank will organise a valuation on the property. Depending on the type of valuation, this can take up to 5 days. Some long-form valuations can take longer. If your bank valuation is less than your purchase price, then you may need extra savings or equity to reduce your reliance on the value of the new property. It’s best to discuss the additional costs and impacts with your Banking specialist or broker.
Approval and DocuSign: Once your home loan is approved, you’ll need to sign the loan documents. We’ll send you an email with access to DocuSign, a secure online portal that allows you to view and accept your loan offer documentation digitally. You'll get a secure authentication code by SMS to the mobile number you provided on your loan application to access your documents. When completed, your loan documents will automatically be returned to our solicitors so we can prepare for settlement
Settlement: Make sure you have enough money in your Macquarie offset or transaction account for settlement if you have nominated a Macquarie account. You can also transfer up to $100,000 online and in the app, or you can complete a withdrawal form for amounts over $100,000 and we’ll do it for you.
You will be charged a $350 documentation fee in relation to preparing your loan documents and arranging settlement. For more detail on charges, please refer to your loan offer and settlement authority.
Open your account: You’ll get an email confirmation when your home loan account is open and ready to use.
Your application may be unsuccessful if your circumstances don’t meet the acceptance criteria or regulatory conditions for the product, or if we don’t receive all the required documentation. If your application was submitted by a broker, please refer to your broker for more information. If you submitted your application with Macquarie directly, call us on 13 62 27, 8am to 6pm (Sydney time) Monday to Friday.