What does Macquarie's credit card travel insurance cover?

Your Macquarie Black Card/Macquarie Platinum Credit Card travel insurance covers you if you’re planning to travel overseas and you’ll receive:

  • Overseas Travel Insurance for you, your spouse and any dependent children
  • Interstate Flight Inconvenience Insurance to cover meals or clothing depending on delay
  • Extended Warranty Insurance on your purchases. Limitations and exclusions apply.

For more information on what this insurance covers, please see the Coverage Summary in the Macquarie Black Card Insurance Terms and Conditions and Macquarie Platinum Card Insurance Terms and Conditions.

How do I make a travel insurance claim?

You can make a credit card travel insurance claim in one of two ways through the Master Policy, which is underwritten by the insurer Chubb Insurance Australia Limited:

  1. Overseas Emergency - Call Chubb Assist on +61 2 8907 5666
  2. Non-emergency – Make a claim online via the Chubb Claim Centre where you’ll need to provide:
    • Policy number:
      • 01PN529935 (Macquarie Black Credit Card)
      • 01PN529928 (Macquarie Platinum Credit Card)
    • Email address
    • Supporting documents
    • Intended payee information.

Am I eligible for a travel insurance claim?

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Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team will respond during business hours from Monday to Friday (excluding public holidays)

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