Your Macquarie Black Card/Macquarie Platinum Credit Card travel insurance covers you if you’re planning to travel overseas and you’ll receive:

  • Overseas Travel Insurance for you, your spouse and any dependent children
  • Interstate Flight Inconvenience Insurance to cover meals or clothing depending on delay
  • Extended Warranty Insurance on your purchases. Limitations and exclusions apply.

How to make a travel insurance claim

You can make a credit card travel insurance claim in one of two ways through the Master Policy, which is underwritten by the insurer Chubb Insurance Australia Limited:

  1. Overseas Emergency - Call Chubb Assist on +61 2 8907 5666
  2. Non-emergency – Make a claim online via the Chubb Claim Centre where you’ll need to provide:
    • Policy number:
      • 01PN529935 (Macquarie Black Credit Card)
      • 01PN529928 (Macquarie Platinum Credit Card)
    • Email address
    • Supporting documents
    • Intended payee information.

Find out more on insurance benefits, Macquarie Black Card Insurance Terms and Conditions and Macquarie Platinum Card Insurance Terms and Conditions.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Learn more

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Get financial assistance

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Find out more
Download Macquarie App

Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

© Macquarie Group Limited