We understand life can sometimes take unexpected turns. If you’re unable to meet your repayments due to a change of circumstance, we may be able to help. Get in touch with us on the details below so we can chat with you about how we can assist you.

Financial assistance will be assessed on your individual needs and could include flexible payment arrangements, variations or we may allow you to reduce or defer your repayments in the short term.

Home loans

We’re available 8.45am to 5.15pm (Sydney time), Monday to Friday.

Phone: 1300 363 330 (+61 2 8245 4397 from overseas)
Email: mortgageassist@macquarie.com

Please note that you won’t be able to access redraw functionality while you’re receiving financial assistance for your home loan account.

Credit cards

We’re available 8.30am to 5.00pm (Sydney time), Monday to Friday.

Phone: 1800 674 922
Email: customerassistance@macquarie.com

Car loans

We’re available 8.00am to 7.00pm (Sydney time), Monday to Friday.

Phone: 1300 368 908
Email: leasingcustomerservice@macquarie.com

Business Banking

Please contact your Relationship Manager or 1800 620 673 8:30am to 6:30pm (Sydney time) Monday to Friday.

External Support Organisations

We also have some information here about organisations that you might like to reach out to for some support.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Help and support 

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