We understand life can sometimes take unexpected turns. If you’re unable to meet your repayments due to a change of circumstance, we may be able to help. Get in touch with us on the details below so we can chat with you about how we can assist you.
Financial assistance will be assessed on your individual needs and could include flexible payment arrangements, variations or we may allow you to reduce or defer your repayments in the short term.
Home loans
We’re available 8.45am to 5.15pm (Sydney time), Monday to Friday.
Phone: 1300 363 330 (+61 2 8245 4397 from overseas)
Email: mortgageassist@macquarie.com
Please note that you won’t be able to access redraw functionality while you’re receiving financial assistance for your home loan account.
Credit cards
We’re available 8.30am to 5.00pm (Sydney time), Monday to Friday.
Phone: 1800 674 922
Email: customerassistance@macquarie.com
Car loans
We’re available 8.00am to 7.00pm (Sydney time), Monday to Friday.
Phone: 1300 368 908
Email: leasingcustomerservice@macquarie.com
Business Banking
Please contact your Relationship Manager or 1800 620 673 8:30am to 6:30pm (Sydney time) Monday to Friday.
External Support Organisations
We also have some information here about organisations that you might like to reach out to for some support.
Financial assistance will be assessed on your individual needs and could include flexible payment arrangements, variations or we may allow you to reduce or defer your repayments in the short term.
Home loans
We’re available 8.45am to 5.15pm (Sydney time), Monday to Friday.
Phone: 1300 363 330 (+61 2 8245 4397 from overseas)
Email: mortgageassist@macquarie.com
Please note that you won’t be able to access redraw functionality while you’re receiving financial assistance for your home loan account.
Credit cards
We’re available 8.30am to 5.00pm (Sydney time), Monday to Friday.
Phone: 1800 674 922
Email: customerassistance@macquarie.com
Car loans
We’re available 8.00am to 7.00pm (Sydney time), Monday to Friday.
Phone: 1300 368 908
Email: leasingcustomerservice@macquarie.com
Business Banking
Please contact your Relationship Manager or 1800 620 673 8:30am to 6:30pm (Sydney time) Monday to Friday.
External Support Organisations
We also have some information here about organisations that you might like to reach out to for some support.
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