We understand life can sometimes take unexpected turns. If you’re unable to meet your repayments due to a change of circumstance, we may be able to help. Get in touch with us on the details below so we can chat with you about how we can assist you.

Financial assistance will be assessed on your individual needs and could include flexible payment arrangements, variations or we may allow you to reduce or defer your repayments in the short term.

Home loans

We’re available 8.45am to 5.15pm (Sydney time), Monday to Friday.

Phone: 1300 363 330 (+61 2 8245 4397 from overseas)
Email: mortgageassist@macquarie.com

Please note that you won’t be able to access redraw functionality while you’re receiving financial assistance for your home loan account.

Credit cards

We’re available 8.30am to 5.00pm (Sydney time), Monday to Friday.

Phone: 1800 674 922
Email: customerassistance@macquarie.com

Car loans

We’re available 8.00am to 7.00pm (Sydney time), Monday to Friday.

Phone: 1300 368 908
Email: leasingcustomerservice@macquarie.com

Business Banking

Please contact your Relationship Manager or 1800 620 673 8:30am to 6:30pm (Sydney time) Monday to Friday.

External Support Organisations

We also have some information here about organisations that you might like to reach out to for some support.
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Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Thank you. If you’d like to provide further feedback about your recent experience, please head to our Feedback and Complaints page.

Experiencing financial difficulty?

Where you feel you may not be able to meet your regular repayments or some other financial obligation, please contact us to see how we can work together towards a solution for you. 

Get financial assistance

Feedback and complaints

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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Help and support 

Have a question that hasn’t been answered?

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

© Macquarie Group Limited