Making payments from CMA, Accelerator and Wrap IDPS accounts

Payments from your client’s Cash Management Account (CMA), Accelerator or Wrap IDPS account can be made by:

• you via an Adviser Initiated Payment (AIP) in Adviser Online (up to $500,000 per day)
• your client via Macquarie Online Banking or Macquarie Mobile Banking up to $100,000 per day
• you via cash bulk transacting.

You can transfer funds from an Accelerator account to the linked CMA only.

See Making Adviser Initiated Payments from a cash account.

See Making Adviser Initiated Payments from a cash account.

Note: Recurring payments cannot be set up from an Accelerator account. However, recurring payments can be set up from the CMA to pay into an Accelerator account.

See Making Adviser Initiated Payments from a cash account.

The ‘Manage payments’ page will indicate any steps completed and steps that need to be completed for all payments (now, later and recurring). 

1. Log in to Adviser Online
2. From the side navigation hover over Payments and select Manage payments
3. Search for the payment
4. Click anywhere on the payment row to expand the row
5. You can see completed actions and any outstanding actions:
   • Pending approval: Authorisation has been sent to the authoriser/s but your client needs to approve the payment via Macquarie Authenticator.
   • Saved – send approval: The payment has been saved but the authorisation still needs to be sent to the authoriser/s.
   • Approved – not submitted: An approval has been completed but there has been an issue submitting the payment. Payments in this status still need to be submitted for processing by clicking the Submit button.
   • Denied: Indicates that an authoriser has denied the payment in their Macquarie Authenticator app.
   • Complete: The authorisation process has been completed successfully.
   • Cancelled: The payment has been cancelled.
   • Expired: A future-dated or recurring payment that was authorised before the start date. Expired payments can no longer be authorised but can be cancelled.
6. Click anywhere on the row to collapse the row.

You can’t amend the details of a payment in Adviser Online. If changes need to be made, you’ll need to cancel the payment entirely and create a new one using AIPs in Adviser Online with client authorisation.

To cancel a payment, see How do I stop/cancel a payment?

To create a new payment, see Making Adviser Initiated Payments from a cash account.

You can cancel any payment that hasn’t been fully approved via the ‘Manage payments’ screen in Adviser Online. Please note:

• One-off payments (‘now’) that have been fully approved can’t be stopped or cancelled.
• Future-dated payments (‘later’) that have been fully approved can only be cancelled if the future payment date hasn’t been reached.
• Scheduled payments (‘recurring’) that have been fully approved can be cancelled. However, if the payment includes an end date, the payment can only be cancelled if the end date hasn’t been reached.

The list of payments on the ‘Manage payments’ page is automatically filtered by payments that are pending approval and Approved – not submitted. Cancelling a scheduled/recurring payment doesn’t impact any payments that have already been processed.

Additionally, you can cancel a scheduled payment in Adviser Online by navigating to the ‘Scheduled payments’ page within a cash account:

1. Log in to Adviser Online
2. Search for the account the payment is coming from in the global search bar
3. Choose the account
4. Select the Payments sub navigation option
5. Select the Scheduled payments tab
6. Click Actions menu on the payment row
7. Select Cancel payment
8. Select Yes, cancel.

If the recipient is known to your client, the quickest and easiest option would be to request they transfer the funds back.

If this is not possible, contact us via live chat in Adviser Online to discuss a payment recall.

For payments between Macquarie accounts (including to Accelerator accounts) are generally received:

• on the same day if made on business days
• the following business day if made on non-business days.

Payments from cash accounts to external accounts are generally received:

• the next business day if made and authorised by the client on business days before 5pm (Sydney time). Note, if the payment is made and authorised in the morning it may be received in the afternoon on the same day.
• the day after the next business day if the payment is made and/or authorised by the client after 5pm (Sydney time) on business days, or on non-business days.

Note, some building societies and credit unions may have longer deposit receiving timeframes which is out of our control.

For payments made by your client in Macquarie Online Banking or Macquarie Mobile Banking, see Cut-off and processing times for payments and transfers.

Same day payments are not applicable for AIPs made in Adviser Online to external accounts. However, if the payment is made in the morning it may be received in the afternoon.

See Cut-off and processing times for payments and transfers made by your client online.

All client authorisations must be provided using Macquarie Authenticator.

You can process dual-authorised payments using AIPs in Adviser Online. If the payment requires dual authorisation, then you’ll be required to select which two clients should be notified via Authenticator to approve.

We no longer offer the ability to add or amend nominated accounts on the CMA. This means the existing $500k limit on AIPs will apply, along with the $100k limit for clients.

We no longer offer the ability to make international payments. If your client wishes to make an international transfer, they should select an appropriate third-party international transfer provider. See Sending and receiving money overseas.

You can make an AIP to the Australian Tax Office (ATO) on behalf of your client via the following two methods: 

• BPAY^® payment (subject to BPAY biller code amount limits) 
• Electronic Fund Transfer (EFT).

On the Adviser Online ‘Payments’ screen for the account (will show as ‘Created by client’). You can print details but have no ability to edit or cancel. The client needs to cancel any scheduled payments themselves.

To see your client’s recurring payments:

1. Log in to Adviser Online
2. Search for the account the payment is coming from in the global search bar
3. Choose the account
4. Select the Payments sub navigation option
5. Select the Scheduled payments tab.