How can my client make a payment into their cash account?

The information below applies to the following cash hub accounts:

  • Macquarie Cash Management Account (CMA) 
  • Macquarie Cash Management Accelerator Account (Accelerator)
  • Macquarie Wrap Cash Account (Wrap Cash)
  • Macquarie Consolidator Cash Account (Consolidator)
  • Macquarie Vision Cash Account (Vision Cash)
  • Macquarie Vision Savings Account (Vision Savings).

Your client can make a payment into their cash account in several ways:

Electronic Funds Transfer (EFT)

Your client can transfer funds into their cash account from other financial institutions via their online banking services. 

Note, transfers in must be in Australian dollars. Any transfers in a foreign currency will not be accepted. See Sending and receiving money overseas.

  • Our branch (BSB) number is 182-512* 
  • Your client’s nine-digit CMA number can be found in Adviser Online and on the welcome email we sent your client after they opened an account.

*Only for accounts listed at the start of the article. For BSBs relating to Macquarie Cash Management Trusts (CMTs) which were transitioned to Macquarie CMAs, please check your account online. If your client has a Macquarie Investment Accumulator Account, please use the BSB 182-799 and their account number to make EFT payments into their account. 

EFTs into an Accelerator account

Your client can transfer into their Accelerator account from any account. They’ll need a BSB and an account number to complete an EFT:

  • The Accelerator BSB is 182-500
  • Your client’s nine-digit Accelerator account number can be found in Adviser Online and on the welcome email we sent your client after they opened an account.
Electronic messages for SMSFs

Where you have an SMSF which uses a Macquarie CMA or your SMSF is administered through a Macquarie Investment Consolidator account, we offer an electronic message service that allows your client’s account to receive employer super contribution payments and related messages electronically. The electronic service address (ESA) is MACQUARIESMSF.

BPAY

Your client can send funds to their account via BPAY®. They’ll need to contact the financial institution holding the funds, which must be a BPAY payer. Use the following details to make the transfer: 

  • Biller code: 667022
  • Reference number: their cash account number. 

If your client has a Macquarie Investment Accumulator Account, the BPAY Biller Code is 423152 and their account number as the reference number to make BPAY deposits into their account.  

If your client has a Macquarie Cash Management Accelerator Account, the BPAY Biller Code is 423475 and the BPAY Customer Reference Number (CRN) is their nine-digit Accelerator account number.

Note: BPAY deposits take up to three business days to clear. See Cut-off and processing times for payments and transfers.

® Registered to BPAY Pty Ltd ABN 69 079 137 518

Direct debits

Your client can set up a direct debit from an account they have with another financial institution by completing the Direct Debit Request form. 

You can find this form at Adviser Tools. Once completed, you must submit this via Request Centre on Adviser Online.

The name of the bank account being debited must match the Macquarie account name. We can't action requests to debit third party accounts. For SMSF contributions, these may be made via direct debit from an account held in the member’s name.

Verifying accounts for direct debits

Your clients will need to provide a copy of a recent bank statement (that’s less than six months old) for the account they’re debiting which is used to verify the account details. 

In circumstances where the account they’re nominating for direct debits doesn’t issue statements, we will accept alternative documents that clearly reflect the account name and details (e.g. a Transaction Report or screenshot of the online bank statement). 

Online transfer via Macquarie Online Banking or the Macquarie Mobile Banking app

Can I deposit cheques into cash accounts?

Cheques can no longer be used to deposit cash into Macquarie accounts.

How can I check if a payment has been received?

If you have view authority on your client’s account, you can view their transaction history via Adviser Online. This is updated real-time and provides the view your client has in Macquarie Online Banking and Macquarie Mobile Banking.

If your client is expecting an inbound payment and they haven’t received it, please contact the paying institution.

See Cut-off and processing times for payments and transfers.

Chat to us on Adviser Online

Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

Resolve a complaint

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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