Cut-off and processing times for payments and transfers

When you make a payment from a Macquarie account to another Australian bank account, we’ll aim to send the payment in real time. This means the recipient should receive the funds in seconds.

Some payments take longer, including:

• scheduled or future dated payments,
• payments to banks that don’t accept real time payments

For your protection, we may also delay payments for 24 hours if we identify them as being high risk. For detailed cut-off and processing times for each payment method, visit ‘What’s the cut-off time for one off payments from my Macquarie account?’.

Pay Anyone payments are generally processed in real time if the recipient bank supports real time payments. If the recipient’s bank does not support real time payments or you are paying from a Macquarie Cash Management Account for the first time to a new payee, payments made:

• before 5pm on a Business day will be received by the recipient on the following Business day.
• after 5pm or on a non-Business day will be received by the recipient within two Business days after the payment was made.

PayID payments are processed in real time and will generally be received immediately by the recipient.

BPAY payments made before 5pm on a Business day will be processed and received by the Biller on the same day. Payments made after 5pm on a Business day or on a non Business day will be processed and received by the Biller the next Business day.

RTGS payments (payments over $100,000 submitted using the Macquarie Withdrawal Form) made before 12pm on a Business day will be processed and received by the recipient on the same day. We will try to process RTGS payments submitted after 12pm on the same Business day however payments made after 12pm or on a non-Business day may be processed and received by the recipient on the next Business Day. Delays may occur in processing withdrawal requests if we don’t receive all the required information.

^® Registered to BPAY Pty Ltd ABN 69 079 137 518

If your payment is scheduled for a Business day, the funds will be withdrawn from your account on that day and the payment will be received by the recipient within 1 Business day.

If your payment is scheduled for a non-Business day, the funds will be withdrawn from your account on the same day and the payment will be received by the recipient within the next two Business days^.

^If you hold a Macquarie Cash Management Account and your payment is scheduled for a public holiday, we’ll withdraw the funds from your account on the previous business day.

All internal transfers between Macquarie accounts will be received by the recipient on the same business day unless you’re paying:

• From a Macquarie home loan or offset account (with a BSB starting with 183) after 5pm or on a non-Business day. In this case, the recipient will receive the funds the next Business day.
• To a Macquarie Credit Card. For processing times related to repayments to a Macquarie Credit Card, visit Making credit card payments.

*Some accounts may allow you to modify or cancel a scheduled payment before 11:59pm.

To determine when the funds will be withdrawn from your account, visit 'How long will it take for my scheduled payment to be processed and received by the recipient?’

• Business day means any day on which banks in Sydney and Melbourne are operating. This is generally Monday to Friday.
• Non-Business day means any other day that is not classified as a Business day including Saturdays, Sundays and public holidays in Sydney or Melbourne.

For your security, we may occasionally delay payments for 24 hours that are higher risk.

What happens next?

• If we assess a payment as higher risk, you may be notified on-screen that the payment will be delayed. You will need to accept and confirm the payment delay before continuing.  
• Once you accept and confirm a delayed payment, the available balance in your account (except some home loan accounts) will be reduced by the amount of the payment. In your transaction list, the payment will display as ‘delayed’.
• Whilst a payment is in ‘delayed’ status, you can cancel the payment via Q. To do this, click on the delayed payment in your transaction list, where you will see a link to contact us via Q.

Once your delayed payment has been released, you will receive a notification and it will follow the standard cut off and processing times.

The timing of when you’ll receive funds from another financial institution into your Macquarie account depends on:

• the other financial institution’s processing times, and
• the payment method used

We aim to process payments immediately into your account once we receive the funds. For the status of an incoming payment or confirmation of processing time, we recommend contacting the sending bank.

To receive payments in real time you can ask payers to make payments to your PayID. For more information on PayID, visit How to send and receive PayID payments.