Macquarie Authenticator is our most secure verification method. It’s a mobile app that sends your clients a push notification to verify certain transactions and account changes.
Your clients may use Macquarie Authenticator to approve Adviser Initiated Payments (AIP) and ad hoc pension payments over $30,000. See what your clients will use Macquarie Authenticator for.
Once you initiate a payment, your client will receive a request via their Macquarie Authenticator app.
Once you initiate a payment, your client will receive a push notification from the Macquarie Authenticator app.
If this is the first time you’re initiating a request for your client, perhaps speak to your client to ensure notifications are enabled for the Macquarie Authenticator app in their phone security settings.
Once they’ve logged in, they’ll automatically see the payment relating to the notification and can review the details.
If your client is satisfied with the details of the payment, they can approve the payment at the bottom of the page and you’ll be notified via Adviser Online.
If your client has registered for Macquarie Authenticator, they’ll receive a push notification to approve the payment in the Macquarie Authenticator app.
Any push notification sent to your client is valid for 24 hours after they receive the notification. After this period, you’ll need to generate a new push notification.
To generate a new push notification, navigate to the task or payment and select Resend notification.
If your client isn’t registered for Macquarie Authenticator, they can find instructions on Setting up Macquarie Authenticator in Personal Help Centre.
If your client can’t receive push notifications (e.g. because they’re overseas or can’t get internet access), they can use one-time 6-digit secure codes from the Macquarie Authenticator app to login to Macquarie Online Banking or Macquarie Mobile Banking. However, your client can’t use codes to authorise Adviser Initiated Payments.
For client instructions see Codes for Macquarie Authenticator in Personal Help Centre.
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